MEMBERSHIP REQUIREMENTS:

We are a community credit union serving people that live, work or worship in our five-county area of Grand Traverse, Kalkaska, Antrim, Benzie and Leelanau.

With the one time Membership fee of $10 and a minimum balance of $100, you are entitled to the Credit Union’s products and services.

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means to you: When you open an account, we will ask you for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Dealer Direct Membership requirements:

Anyone in our field of membership indicated above may join the Credit Union through our contracted Dealerships in order to receive loans to purchase cars, boats, or motorcycles or other vehicles. There is a Membership fee of $10 to join and a minimum balance required of $5 to maintain a Dealer Direct Loan Membership Savings Account. Using any additional products or services will raise your minimum balance requirement to $100. Once your Dealer Direct Loan is paid in full your savings account will incur a $10 monthly service fee, unless you maintain a minimum balance in the membership savings of $100.

Upon opening an account, you agree to all of the terms and conditions of said account.

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Common Features:

Minimum Balance Requirements: Under the age of 26, to be a member and maintain accounts at our Credit Union the required minimum balance in the savings account is $5.

For those 26 and over, the required minimum balance is $100 in the savings account. If the balance falls below the minimum required, the account is subject to a monthly service fee of $10.

Transaction Limitations: The Credit Union reserves the right to require a member intending to make a withdrawal from any account (except a checking account) to give written notice of such intent not less than seven days and up to sixty days before such withdrawal.

Variable Rate Information: The dividend rate and APY may change every dividend period based on the determination of the Credit Union Board of Directors.

Nature of Dividends: Dividends are paid from current income and available earnings, after required transfers to reserves at the end of a dividend period.

Compounding and Crediting: Dividends will be compounded quarterly and will be credited quarterly*. If you close the account before the dividends are paid, you will not receive the accrued dividends. For this account type, the dividend period is quarterly, for example, the beginning of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date follows the ending date of a dividend period, and for the example above is March 31.

*Except for the following accounts:

Christmas Club & Vacation Club: Dividends will be compounded and credited annually on October 31.

Summer Savings: Dividends will be compounded and credited annually on June 30.

Business Checking and Non-Profit Checking: Dividends will be calculated daily, compounded and credited monthly. There will be a different rate paid on deposited funds according to the corresponding tier.

Balance Computation Method: The daily balance method requires the application of a daily periodic rate to the full amount of principal in the account each day.

Accrual on Noncash Deposits: Dividends will begin to accrue on the business day you place noncash items (e.g. checks) into your account.

Dormant Accounts:

After 24 months of inactivity on your membership savings account, the account will be considered dormant. We will attempt to contact you at the address we have on file. If contact attempts have failed, your account will be considered dormant and will be subject to the Dormancy Fee of $50 per month.

Club Specifics:

New Horizons: This program is designed exclusively for members age 49 and older who have their payroll or retirement directly deposited into their account here at TBA Credit Union.

Campus Club: For members ages 16-25, the Credit Union offers a customizable, easy to access account.

Educator’s Choice: A unique membership package designed specifically for school employees.

Summer Savings Accounts are part of the Educator’s Choice Package. In order to qualify for this type of account you must be employed by a school or an ISD within our 5-county area or you must be a retired educator receiving a pension.

Change Savers: Designed exclusively for children through age 12.

iTeens: For children ages 13 through 15.

For information on your account, please visit www.tbacu.com

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CHECKING ACCOUNT AGREEMENT:

I/we hereby authorize TBA Credit Union to establish this Checking Account for me/us. The Credit Union is authorized to pay checks signed by me (or by any of us) and to charge all such payments against the shares in this Account.

It is further agreed that:

1. Only checks (and other methods) approved by the Credit Union may be used to make withdrawals from this Account.
2. All non-cash payments received in the Account will be credited subject to final payment of such items.
3. The Credit Union is under no obligation to pay a check that exceeds the fully paid and collected share balance in this Account. However, the Credit Union may at its discretion, pay such a check. If the Credit Union does pay such a check, it is agreed that the Credit Union shall be immediately reimbursed by one or more of the undersigned, to the extent that such a check exceeds the share balance in this Account. Such reimbursement shall be in cash, unless another manner of reimbursement had been authorized below.
4. The Credit Union may pay a check on whatever day it is presented for payment, not-withstanding the date (or any other limitation on the time of payment) appearing on the check.
5. When paid, checks become the property of the Credit Union and will not be returned either with the periodic statement of this Account or otherwise. Copies of such checks will be provided, if requested and the Credit Union may charge a fee for providing such copies.
6. Except for negligence, the Credit Union is not liable for any action it takes regarding the payment or non-payment of a check.
7. Any objection respecting any item shown on a periodic statement of this Account is waived unless made in writing to the Credit Union before the end of 60 days after the statement is mailed or delivered electronically.
8. This Account is subject to the Credit Union’s right to require advance notice of withdrawal, as provided in the Credit Union’s bylaws.
9. This Account is also subject to such other terms and conditions as the Credit Union may establish from time to time. Such other terms and conditions include, without limitations, service charges for stop payment orders, checks returned for insufficient funds, and any other service as designated by the Credit Union. The Credit Union may change the terms and conditions of the Account upon giving a 15-day notice. Notice may be given by U.S. mail to the last know account address, or by email, and/or electronically as reflected in the Credit Union’s records.
10. If the Agreement is signed by more than one person, the persons signing on the account shall be the joint owners of this Account which, in that event, shall be subject to the additional terms and conditions printed hereof.

Checking Account Specifics:

Quality Checking: A minimum daily balance of $250 required to avoid a monthly service fee. If, any day during the statement cycle, the account balance falls below the required minimum daily balance, the account is subject to a $3 monthly service fee and $.10 per item cleared. There is no dividend paid with this account.

Value Plus Checking: To qualify for this checking account, you must have a minimum payroll deposit of $400 per month. If for any reason your payroll direct deposit ceases for one month your Value Plus Checking will be converted to a Quality Checking Account and you will be subject to the terms, fee and conditions of the Quality Checking Account. There is no dividend paid with this account.

Campus Club Checking: To be a Campus Club member and maintain this checking account, you must maintain a balance a minimum balance of $5 in your share account until your 26^th birthday. At that time, you will be given notice of other services available to meet your financial needs. There is no minimum balance required or monthly service fee. There is no dividend paid with this account.

Choice Checking: To qualify for this checking account, you must be employed by a school or an ISD (Intermediate School District) within our five-county area as defined by our field of membership or you must be a retired educator receiving a pension. If you no longer meet these requirements, your account may be converted to a Quality Checking and you will be subject to the terms and conditions of the Quality Checking. There is no dividend paid with this account.

VIP Money Market Checking: A minimum balance of $2,500 is required to avoid a monthly service fee. If, any day during the statement cycle, the account balance falls below the required minimum daily balance, the account is subject to a $6 service fee. The dividend rate and APY are subject to change monthly and are paid quarterly. The dividend rate for this account will have a maximum rate of 3.00% below the Credit Union average fixed rate personal loan portfolio yield. For information on your account, please visit www.tbacu.com.

Business Checking Account**: Monthly service fee for this account is $4 plus $.08 per check deposited and/or item cleared. Dividends will be calculated daily, compounded and paid monthly. There will be a different rate paid on deposited funds according to the corresponding tier.

Non-Profit Checking Account**: There are no monthly service fees assessed to this account. Dividends will be calculated daily, compounded and paid monthly. There will be a different rate paid on deposited funds according to the corresponding tier.

**Proper documentation is required for opening Business and Non-Profit Accounts.

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ELECTRONIC FUNDS TRANSFER NOTICE:

TBA Credit Union makes available to members various "electronic fund transfer" services, made possible by our advanced electronic data processing system. We have also provided, and will be providing from time to time, plastic transaction cards to our members. Sometimes two or more persons are furnished such cards relating to a single account in the credit union. In this disclosure, we sometimes call these cards "ATM cards, or Debit cards". When a secret personal identification number (called a "PIN") is provided to a member, the transaction card and PIN can be used in any one of a number of automated teller machines or POS locations, which are part of the electronic fund transfer service network to which we belong. You can make "electronic fund transfers" to, from, or between one or more accounts in the credit union, simply by following the instructions at the machine. Your ATM card and PIN may also be used to purchase goods and services from certain merchants, as described in this disclosure. Another EFT service which we make available is our audio response program in which members can make EFT transactions to or from certain accounts through a touch-tone telephone by use of an "access code." The access code can be used with a touch-tone telephone to make electronic transfers to, from, or between one or more sub-accounts in the credit union by following the rules and procedures of our audio response program. We also offer pre-authorized EFT services through the Payments Authority. We are able to electronically transfer funds from your account(s) to accounts at other financial institutions or receive funds electronically from other financial institutions for deposit to your account. Because you must authorize such transfers in advance, these are called "pre-authorized transfers." In addition, the ONLINE BANKING SYSTEM (or "IT’S ME 247"), is provided as a service of the Credit Union to permit access to your account information and, upon request, to allow account transactions as described elsewhere in this disclosure to be conducted. When you sign up for ONLINE BANKING (or IT’S ME 247) you will be issued a secret password to use for this service.

This disclosure is furnished to you as a member of TBA Credit Union to meet the requirements of the federal and Michigan statutes relating to "electronic funds transfers," as well as the requirements of the regulation (REG. E) issued by the Federal Reserve Board pursuant to the federal statute, whether such "electronic fund transfers" are made by the use of an automated teller machine, a cash register that is also an electronic terminal, a touch-tone telephone through our Audio Response service, or in any other matter. This disclosure is a contract. That is, the terms and conditions set out here are binding on you and on us as to the making of such "electronic funds transfers" and the use of the transaction cards, PINs, and passwords in the following cases:

• If you use the account(s) covered by this disclosure after receipt of this agreement.
• If you already have an ATM or Debit Card and PIN, or an ONLINE BANKING SYSTEM password, and use them to make transactions after receipt of this agreement.
• If you ask us to provide you with a PIN or ONLINE BANKING SYSTEM password and you thereafter use it, together with your transaction card, to make such transactions.
• If you receive a transaction card from us without asking for it but then ask us to provide a PIN so that you can use the card, and you do thereafter use the card and PIN to make such transactions.
• If you use an "access code" with a touch-tone telephone to make such transactions after receipt of this agreement.

In any such case, your use of the account(s) or your making of such transactions constitutes your acceptance of the terms and conditions set out in this disclosure. Although your account(s) may be subject to "electronic funds transfer" and in that regard are subject to the terms and conditions of this disclosure, you may continue to use those account(s) to the same extent and in the same manner that you have in the past insofar as "over-the-counter" and other non-electronic transactions are concerned. In this disclosure, "you" and "your" includes the plural in cases where two or more persons have an interest in a single account affected by an "electronic fund transfer" service. "We" or "us" refers to TBA Credit Union.

THE FOLLOWING SECTIONS RELATE TO ALL "ELECTRONIC FUND TRANSFERS" AFFECTING YOUR ACCOUNT(S), WHETHER MADE BY THE USE OF AN AUTOMATED TELLER MACHINE OR OTHERWISE.

1. Accounts Affected: Each of the following types of accounts in the credit union can be subject to some kind of "electronic fund transfer" service:

• Regular Shares
• Money Market Accounts
• Checking Accounts
• Line of Credit Loans
• Club Accounts

These types of accounts are sometimes referred to in this disclosure as "asset account(s)" or simply as your "account(s)". As is your right, you have previously designated which of your account(s) you want to be subject to any particular type of "electronic fund transfer" service. You may change those instructions in the future, and we will follow your wishes to the extent our "electronic fund transfer" programs permit at that time.

2. Account Agreements: The terms and conditions of the account agreements relating to your accounts with us remain in effect except to the extent modified by this disclosure.

3. Minimum Balance: You must always maintain a minimum of $100.00 in a Regular Share Account to be entitled to make "electronic fund transfers" affecting your account(s), unless you have a special relationship established with the Credit Union that allows for waiving of the minimum balance. We reserve the right to increase minimum balance requirements or to impose other restrictions in the future, but if we do so, we will give you at least 21 days advance written notice.

4. "Electronic Fund Transfer" Services: At the present time, you can authorize the following types of "electronic fund transfers" to or from your asset account(s) in the credit union:

Transfer TO your account(s) (credits):

• Deposits of payroll deductions from various employers, which have agreed to send such deposits to us (contact us to see if your employer is one of them).
• Direct deposit of various government benefits such as but not limited to: Social Security pension, disability and survivorship payments (and S.S.I. benefits); Railroad Retirement Board benefits; Army, Navy, and Air Force retirement payments; Veterans Administration compensation payments; Air Force and Marine Corps active duty allotments.
• Deposit(s) from any third party through the facilities of Payments Authority and/or the National Automated Clearing House Association (of which we are a member).
• Automated transfers to your account(s) from another person's account with us.
• Transfers to your account(s) from your other account(s) through our audio response, ONLINE BANKING SYSTEM or Electronic Bill Presentment programs.

Transfer FROM your account(s) (debits):

• Automatic Deduction from your account of premiums for insurance coverage available to our members.
• Payments of your house mortgage payments, insurance payments and utility bills, as well as other types of payments to third parties, through the facilities of the Payments Authority and/or the National Automated Clearing House Association.
• Automatic transfers from your account(s) to another person's account with us.
• Automatic transfers from your account(s) to make payments on another person's loan owing to us.
• Transfers from your account(s) to your sub-account(s) with us through our audio response, ONLINE BANKING SYSTEM.
• Withdrawals from your account(s) through our audio response program.
• Withdrawals from your account(s) through our "bill pay" program and ONLINE BANKING SYSTEM.

Automated Teller Machine Transactions:

If you have an ATM/debit card for which we have issued a PIN, you can use it to make any or all of the following transactions at any automated teller machine network which is a part of an electronic funds transfer service network to which we belong as follows (Some transactions listed below may not be available to all networks.):

• Deposits to your Checking Account, Regular Savings Account, Club Accounts, and Money Market Account.
• Cash withdrawals from your Checking Account, Regular Savings Account or Money Market Account.
• Transfers (non-cash) from your Regular Share Account or Money Market Account to your Checking Account or from your Checking Account to your Regular Savings Account or Money Market Account or from your Money Market Account to your Regular Savings or Checking Account.
• Advances from Loan Lines of Credit or Loan Payments to all loans.
• Verify balances in specified Regular Checking or Money Market accounts that you have with us.* (*These are not electronic fund transfers.)

Point of Sale Transactions:

If you have an ATM/Debit card for which we issued you a PIN, you may also use it to purchase goods and services from merchants who have arranged to accept your ATM/Debit card as a means of payment. These merchants are referred to as "participating merchants" and will display a logo or other symbol (Co-op Network for your ATM card or the Visa Logo for your debit card) which identifies them as a merchant who will accept your card. Purchases made with your ATM/Debit card, including purchases where you receive cash back, are referred to as "point of sale" or "POS" transactions or "Debit card" transactions and will cause your regular checking account to be debited for the amount of the purchase. Your savings, checking, VIP checking and your Line of Credit accounts may be used in connection with point of sale/Debit card transactions performed with your ATM/POS/Debit card. You may use your debit card and pin number to perform the same type of transactions that are listed in the EFT disclosure under the section entitled "ATM Transactions". The restrictions that apply to the Debit card include, but are not limited to:

(1) A maximum of 10 transactions per day (a 24 hour time period), (2) A maximum daily cash withdraw of $200.00 at any ATM machine, (3) Authorizations may remain outstanding for up to 7 business days while waiting for processing. You have previously told us which of these "electronic fund transfer" services you want to use. You can discontinue use of any such service whenever you want to. If you begin using a different "electronic fund transfer" service after receipt of this disclosure, we must be notified of the account(s) to be affected. We may make additional types of "electronic fund transfer" services available in the future; we may also discontinue one or more, or all, of our "electronic fund transfer" services, but if we do that we will give you at least 21 days advance notice in writing.

Electronic Check or Draft Conversion:

A transfer through an automated clearing house when you provide a check to certain merchants or other payees that enables the merchant or other payee to capture the routing, account, and serial numbers to initiate the transfer, whether the check is blank, partially completed, or fully completed and signed; whether the check is presented at POS or is mailed to a merchant or other payee or lockbox and later converted to an electronic fund transfer, or whether the check is retained by the consumer, the merchant or other payee, or the payee's financial institution. Your authorization to make such types of electronic funds transfers may be expressed in writing or implied, for example, by the posting of a sign.

5. Excluded Transactions: Our data processing system makes it possible to offer you many electronic services. However, some of these services do not constitute "electronic fund transfers" for the purpose of this disclosure, such as, for example, deposits of payroll deduction from certain employers, payment of premiums for individual or family group life insurance by deduction from your account(s) in the Credit Union, automatic transfers from your account(s) to pay your loan(s) owing to us, automatic transfers between your own "asset account(s)" in the Credit Union, and transfers received via Fedwire or through a similar wire transfer system, such as "A2A" Money Transfer System, that is used primarily for transfers between financial institutions or between businesses. The terms and conditions of this Agreement apply only to those services and transfers, which are "electronic fund transfers" as described above; they do not apply to other transactions which, although electronic in nature, do not constitute "electronic fund transfers" described above.

6. Fees for "Electronic Fund Transfers": Fees for "Electronic Fund Transfers" are disclosed separately in our Schedule of Fees. We reserve the right to change those fees from time to time, as we deem necessary. However, if we do raise our fees for those services, we will provide you with at least 21 days advance notice or as otherwise required by law or regulation, before changing them. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used, and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.

7. Limitations on "Electronic Fund Transfers": As to transactions other than those made at an automated teller machine & Debit card transactions, there are at the present time, no limitations as to how often you can make "electronic fund transfers" described in section 4. Nor is there any restriction as to the dollar amount of any one "electronic fund transfer". We reserve the right to impose any such restriction in the future as we deem reasonable, but we will give you at least 21 days advance written notice before doing so. You understand and agree that you may not use any access device, card, PIN or code for any illegal purpose.

8. Documentation of Transfers: You will get a monthly statement on each account(s) which is accessible through EFT transactions unless there are at the present time no electronic funds transfers in a particular monthly statement period; in any case you will get the statement at least quarterly on all your accounts on which EFT transactions may be performed. You may receive a transaction receipt at the time you perform an EFT transaction at an ATM or when you perform a point of sale or a debit card transaction at a participating merchant. Periodic statements we send you on accounts which are subject to "electronic fund transfers" described in section 4 and transaction receipts issued by ATM, POS, or a Debit card terminal are admissible evidence of the transaction to which they relate. Any discrepancies must be made known within 60 days or statements will be assumed correct. If you arrange to have direct deposit (which are "electronic fund transfers" described in section 4) made to your asset account(s) at least once every 60 days from the same person or company, (1) In most cases, the person or company making the deposit will tell you every time they send the money, but (2) If that person or company does not give you such notice, then you can call us at 1-231-946-7090, Accounting Department to find out whether or not the deposit was made.

9. Direct Deposits: If, in connection with a direct deposit plan, we deposit any amount in your account which must later be returned to the originator for any reason, including direct deposits received from the Federal Government, you authorize us to deduct such amount from your account, without prior notice and at any time, except as prohibited by law. We may also use any other legal remedy to recover the amount of your liability.

10. Provisional Payment Disclosure: Credit given by us to you with respect to an ACH entry is provisional until we receive final settlement for such entry through a Federal Reserve Bank. If we do not receive such final settlement, you are hereby notified and agree that we are entitled to a refund of the amount credited to you in connection with such entry, and the party making payment to you via such entry (i.e., the originator of the entry) shall not be deemed to have paid you in the amount of such entry.

11. Stopping Payment of Transfers From Your Account(s): The following rules apply only to "electronic fund transfers" as described in section 4 of this disclosure. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how: You MUST call 1-231-946-7090, and ask for the Accounting Department or write to us at:

TBA Credit Union PO Box 1049 Traverse City, MI 49685-1049

in time for us to receive your request 3 "business days" or more before the payment is scheduled to be made. If you call, you will be REQUIRED to put your request in writing and get it to us within 14 days after you call. The Stop Payment fee may be found in the Fee Schedule. If the regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits you set; if so, you must make necessary arrangements with the person you are going to pay. If you order us to stop one of these payments 3 "business days" or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. In section 15 of this disclosure, we will tell you what our business days are.

12. Reversing "Electronic Fund Transfers": If an "electronic fund transfer" described in section 4 was a payment of $50.00 or more for goods or services, you have the right to require us to reverse such transfer and re-credit your account with the full amount of the transfer if (1) you tell us, within 4 calendar days after the date of transfer, to make such reversal, (2) you notify us that you have made a good faith attempt to resolve your dispute with the third party involved, and (3) you assure us that any returnable goods involved in the dispute will be returned. If you do these things in writing, you MUST send the letter to:

TBA Credit Union PO Box 1049 Traverse City, MI 49685-1049 Attn: Accounting Department

If you phone us, you MUST call 1-231-946-7090, and ask for the Accounting Department. If you tell us orally that you want such a transfer reversed, we will send you a form you can use to confirm your reversal request, your notice of attempted resolution of the dispute, and your assurance to return any returnable goods involved. You are required to get this form back to us properly filled out within 14 calendar days after the date of your oral request for reversal. We reserve the right to impose a reasonable charge for handling such reversal requests, and to increase such charges thereafter.

13. Disclosure of Information to Third Parties: In the ordinary course of business, we only disclose information to third parties about your account(s) or the EFTs you make: (1) where it is necessary to verify or complete an EFT transaction, (2) where it is necessary to investigating and resolving errors involving EFT transactions, (3) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, (4) in order to comply with government agency or court orders or any law, or (5) if you give us your permission.

14. In Case of Errors or Questions About Your "Electronic Fund Transfer": Telephone us at 1-231-946-7090, and ask for the Accounting Department or write to us at: PO Box 1049, Traverse City, MI 49685-1049 as soon as you can, if you think your statement, ATM, Point of Sale, Debit card, Electronic Bill Presentment or Online Banking transaction receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after you receive the FIRST statement on which the problem appeared. (1) Tell us your name and account number, and (2) Describe the error or the transfer you are unsure about, if it is an ATM, Point of Sale, or Debit card transaction and explain as clearly as you can why you believe it is an error or why you need more information; and (3) Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

15. Liability for Failure to Make "Electronic Funds Transfers": If we do not complete an "electronic fund transfer," as described in Section 4, to or from your account(s) on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

• If, through no fault of ours, you do not have enough money in your account to make the transfer, as, for example, in cases where payroll deduction is not received promptly.
• If there is not enough money in your account, in excess of amounts you have specifically pledged to us as collateral, to make the transfer.
• If funds in your account are subject to garnishment or other legal process which prevents the making of the transfer.
• If we have, because of default, exercised our rights against the funds in your account pursuant to a pledge of funds you gave us.
• If the transfer would go over the credit limit on your overdraft line.
• If there is not enough money in your account to make the transfer because of a deposit(s) made at a Service Center had not yet been posted to your account. Deposits at our Service Centers may not be posted the same day they are made.
• If circumstances beyond our control prevent the transfer, despite reasonable precautions that we have taken.
• If the automated teller machine where you are making the transfer does not have enough cash.
• We will also be excused from liability if you fail to observe the terms and conditions of this Agreement, our audio response program or our account Agreements with you, which relates to such "electronic fund transfers."

16. Preparation or Delivery of Data Input: We will not be responsible to you for any claims, damages, losses, or expenses arising out of the preparation or delivery of data input for electronic fund transfers and credit or debit entries prepared by your employer or other person or company authorized to do so. In all cases, we will be entitled to rely upon the accuracy and correctness of the data input prepared by your employer or other authorized person or company, and we will have no obligation to investigate or determine the accuracy or authorization of this data input or the EFT transactions directed by your employer or other person or company authorized by you to do so.

17. Business Days: Our "business days" are as follows.

Monday through Friday 9:00 a.m. - 5:00 p.m.

However, our office is closed on New Years Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving and Christmas, or any day designated for the observance thereof. Our offices are also closed on Friday after Thanksgiving, Christmas Eve day after 1:00 p.m. and New Years Eve day after 1:00 p.m. We reserve the right to change our "business days," hours, and the days we are closed and if we do so we will notify you in advance.

18. Notification of Regulatory Authority: This Agreement and the EFT services provided in the Agreement are governed in part by federal and in part by Michigan law. If you believe that we may have violated the federal Electronic Fund Transfers Act or its implementing regulation, Regulation E, you may contact:

Federal Trade Commission Electronic Fund Transfers Washington, DC 20580

If you believe that we may have violated the Michigan Electronic Funds Transfers Act (Michigan Public Act No. 322 of 1978), you may contact:

State of Michigan Department of Labor and Economic Growth Office of Financial and Insurance Services

P.O. Box 30224 Lansing, Michigan 48909

19. Amendments; Termination: We reserve the right to amend this disclosure in any matter at any time. If we do so, we will give you at least 21 days advance written notice when required to do so by law. We do not have to notify you in advance, however, if the change is necessary to maintain or restore security of the system or any account. We also reserve the right to terminate this disclosure by sending a notice of such termination to your last known address on our records, which notice will be effective when mailed.

20. Location of Machines: The number and location of automatic teller machines is, of course, subject to change at any time. If you have an automatic teller card and PIN, we will keep you informed from time to time of their location.

21. Card Ownership: All transaction cards and PINs and ONLINE BANKING SYSTEM passwords we provide to you are the property of the credit union. If this agreement is terminated, you agree to surrender the card to us.

22. Secrecy of PIN: If we have issued a PIN and ONLINE BANKING SYSTEM password to you, you agree to keep your PIN secret and you also agree that you will not write the PIN on your transaction card or any other item you keep with your card.

23. Limitations on "Electronic Fund Transfers": There is no limitation on the number or dollar amount of deposit or payment transactions you may make at an automated teller machine in its 24-hour operating cycle. However, to protect against possible losses your transaction card will only allow you to obtain cash from the machines as follows: $200.00 per day as combination of ATM withdrawals and Point of Sale transactions. We reserve the right to change these limitations on use of the machine and we will give you notice of any such changes at least 21 days in advance. You have the right to require us to program our system so that no more than $50.00 cash can be obtained by use of your transaction card during a single day. Please contact us if you want this option.

24. Responsibility for Overdraft: If you obtain cash from an ATM or withdraw via a Point of Sale or Debit card transaction which creates an overdraft in your savings or checking account(s), the overdraft amount is due and payable the moment you get it along with the Overdraft Fee as noted in the Fee Schedule and you agree to pay the full amount of it to us. You also authorize us in such case, to apply from any other savings, checking account or line of credit you may have in the credit union such amount as to be necessary to pay such overdraft amount and service charge.

25. Crediting of Deposits and Payments: Deposits or payments made in automated teller machine, whether in cash, check, or money order, are subject to verification and the posting of such deposits and payments to savings, checking, or loan accounts may be delayed until they can be collected from the machine, verified, and entered into our accounting system. Further delay may occur if the transaction is made on, or immediately prior to a Saturday, Sunday, or holiday in which we are closed. If you place a check, or money order in the machine as a deposit or payment, it is subject to collection in accordance with your account agreement with us. Payments on Line of Credit loans made at Co-op Network machines (if applicable) will be credited promptly, but there may be a delay in crediting such payments as much as 5 days following the date of ATM transaction.

26. Liability for Unauthorized Use: Tell us AT ONCE if you believe your ATM Card, Debit Card, Audio Response PIN, or ONLINE BANKING SYSTEM Password has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your card and/or PIN, you can lose no more than $50.00 if someone used your Card and/or code without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Card and/or code, and we can prove that we could have stopped someone from using your Card or code without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows transfers that you did not make, including those made by card, password and/or PIN or other means, tell us at once. You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your ATM Card, your Debit Card, your Audio Response PIN, or your ONLINE BANKING SYSTEM Password has been lost or stolen, or that someone has transferred or may transfer money from your account without your permission,

Call: 1-231-946-7090

or Write: TBA Credit Union

P.O. Box 1049 Traverse City, MI 49685-1049

27. Special Liability Protection Rules of Visa Debit Card: If you can demonstrate that you exercised reasonable care to safeguard your Visa Debit Card from risk of loss or theft, if you have not reported two or more incidents of unauthorized use to us in the 12 months immediately preceding any report of unauthorized use, and your account is in good standing, you will not be liable for any unauthorized transactions made with your lost or stolen Visa Debit Card, when used for point-of-sale transactions (excluding transactions performed at an ATM). If your card was lost because you failed to use reasonable care to safeguard your card from the risk of loss or theft, or if you have reported two or more incidents of unauthorized use to us in 12 months immediately preceding any report of unauthorized use, or if your account is not in good standing, these special rules do not apply, and your liability for the unauthorized use of your Visa Debit Card is addressed above in the "Consumer Liability" section.

28. Termination of Prior Agreements: Upon your receipt of this Agreement, and your use of any EFT Services following your receipt of this Agreement, this disclosure terminates and takes the place of any earlier TBA Credit Union Disclosures Pursuant to Electronic Fund Transfer Laws previously furnished to you and you agree to the terms and conditions of this Agreement.

29.The effective date of this disclosure (agreement) is 9/25/92. Revised February 2010.

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CHECK 21 ACT: FEDERAL RESERVE CONSUMER AWARENESS DISCLOSURE:

Important Information about your Checking Account and the Check 21 Act

Substitute Checks and Your Rights

What is a substitute check?

To make check processing faster, federal law permits banks and credit unions to replace original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states: "This is a legal copy of your check. You can use it the same way you would use the original check." You may use a substitute check as proof of payment just like the original check.

Some or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions.

What are my rights regarding substitute checks?

In certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and fees that were charged as a result of the withdrawal (for example, NSF check fees).

The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You also are entitled to interest on the amount of your refund if your account is an interest-bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law. If you use this procedure, you may receive up to $2,500 of your refund (plus interest if your account earns interest) within 10 business days after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than 44 calendar days after we received your claim.

We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your account.

How do I make a claim for a refund?

If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact us by mail at TBA Credit Union, PO Box 1049, Traverse City, MI 49685, by phone at 231-946-7090, or by emailing us at tba@tbacu.com. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances.

Your claim must include:

• A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect);
• An estimate of the amount of your loss;
• An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss; and
• A copy of the substitute check or the following information to help us identify the substitute check: the check number, the name of the person to whom you wrote the check, the date the check was written and the amount of the check.

What does this mean for me?

Check clearing time can go from days to hours so you cannot rely on float anymore. To avoid fees make sure the funds are available in your account at the time you write a check.

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FEE SCHEDULE - ACCOUNT AND GENERAL FEES

*Fees are subject to change.

Membership/savings related fees:
Membership Fee (over 26)		$10
Membership Fee (under 26)		Free
Savings balance below minimum		$10
Account history		$5
Account verification request form		$10
e-Statements		Free
Statement copy		$5
Deposited check returned unpaid		$10
Dormant account fee		$50 per month
Estate Maintenance/Acct research fee		$15 per hour
e-Alerts		Free
e-Notices		Free
Business Savings per check deposited		$.08 monthly
Online Banking		Free
Mobile Banking		Free
Checking Account related fees:
Balance Checkbook		$25 plus $15 per hour
Bill Pay Enrollment		Free
Bill Pay-Basic		$4.95 monthly
Bill Pay-Silver		$2.95 monthly
Bill Pay-Gold		$1.95 monthly
Bill Pay-Platinum		Free
Bill Pay inactive		$2.95 monthly
Campus Club Checking service fee		Free
Check copy		$2
Check copy on-line		Free
Check order (re-order)		Varies(by style and quantity)
Check order (re-order) for New Horizon Club, Direct Deposit members		Free (one box per year)
Spirit Check order (re-order)		Varies (by quantity)
Spirit Check order (re-order) Educator’s Choice Club		Free (unlimited)
Checking Account negative balance fee		$5 per day
Educator’s Choice Checking monthly service fee		Free
Overdraft transfer (not Value Plus)		$3 per transfer
Overdraft transfer (Value Plus)		$6 per transfer
NSF (non-sufficient funds)/ACH (returned) fee		$35
NSF (non-sufficient funds)/ACH (paid) fee		$35
Stop payment		$15
Quality Checking service fee below minimum balance		$3 per month
Quality Checking service fee for New Horizons Club Members		Free
Quality Checking per item cleared fee below minimum balance		$.10
Quality Checking per item cleared fee for New Horizons Club		Free
VIP Money Market Checking (below minimum balance)		$6 per month
Business Checking		$4 per month
Business Checking per item cleared		$.08 monthly
Business Checking per check deposited		$.08 monthly
Loan-Related Fees:
Amortization printed		$5
Home Equity Annual fee		$25
Loan application fee		$20
Loan pay-off fax		$20
Skip/Interest extension		$30
Subordination agreement		$125
Ultra-line Per Check Cleared		$1
Credit/Debit/ATM card related fees:
ATM service fee at CO-OP network machines		Free
ATM service fee at non-CO-OP network machine		$1
Debit card replacement		$10
Debit Card PIN re-set at branch office		Free
Debit card reissue PIN		$3
Debit Card- Signature Transaction		Free
Debit Card- PIN Transaction		$.35
VISA Classic annual fee (no fee first year)		$15
VISA cash advance (non-member)		$3
VISA late payment		$20
VISA payment NSF check		$10
VISA Card replacement		$10
VISA Card PIN re-set at Branch Office		Free
VISA 2-day express mail		$20
VISA overnight express mail		$35
VISA statement copy		$5
VISA Travel Money Card		$5
VISA Travel Money Card fee for Educator’s Choice Club		Free (one per year)
VISA Gift Card		$3
General Fees:
Accidental Death Insurance up to $2000		Free (Age restrictions apply)
Copies		$.15 per page
Fax (sent)		$2
Fax (sent) additional pages		$1 per page
Foreign currency purchase		$12 min (determined by amt)
Foreign currency exchange		$12
Garnishment/Levy		$25
Money Order		$2
Money Order for New Horizons Club and VIP Checking		Free
Cashier’s Check (first of day free)		$2
Piggy Bank for Change Savers Club		Free
Phone transfer		$3
Safe Deposit Box Rental fee	3X5	$25
	3X10	$40
	5X10	$55
	10X10	$90
Safe Deposit Box key replacement		$10
Special information request (look-up)		$10
Special information request (copies)		$2 per copy
Traveler’s Checks (1 signature)		$.50 per $100
Traveler’s Checks (1 signature) for New Horizons Club,VIP Checking & Campus Club		Free
Traveler’s Checks (2 signatures)		$1 per $100
Traveler’s Checks(2 signatures) for New Horizons Club,VIP Checking & Campus Club		Free
Wire Transfer		$20
Wire Transfer-Foreign		$30

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FUNDS AVAILABILITY NOTICE:

Your Ability to Withdraw Funds: This policy statement applies to all accounts.

Our policy is to make funds from your deposits available to you on the day we receive your deposit.

Electronic deposits will be available on the day we receive the deposit. At that time, you can withdraw the funds in cash and we will use the funds to pay checks that you have written.

Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.

For determining the availability of your deposits, every day is a business day except Saturdays, Sundays, and federal holidays. If you make a deposit before closing on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after closing or on a day we are not open, we will consider that the deposit was made on the next business day we are open.

Longer Delays May Apply: Case-by-case delays. In some cases, we will not make all of the funds that you deposit by check available to you on the same day we receive your deposit. Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. The first $100 of your deposits, however, may be available the first business day.

If we are not going to make all of the funds from your deposit available on the same day we receive your deposit, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If you deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises. We will mail you the notice by the day after we receive your deposit.

If you will need the funds from a deposit right away, you should ask us when the funds will be available.

Safeguard exceptions. In addition, funds you deposit by check may be delayed for a longer period of time under the following circumstances:

• We believe a check you deposit will not be paid.
• You deposit checks totaling more than $5000 on any one day.
• You redeposit a check that has been returned unpaid.
• You have overdrawn your account repeatedly in the last 6 months.
• There is an emergency, such as a failure of computer or communications equipment.
• We will notify you if we delay your ability to withdraw funds for any of these reasons and we will tell you when the funds will be available. They will generally be available no later that the eleventh business day after the day of your deposit.

Special Rules for New Accounts: If you are a new member, the following special rules will apply during the first 90 days your account is open.

Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5000 of a day’s total deposits of cashier’s, certified, teller’s, and federal, state, and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be made payable to you. The excess over $5000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5000 will not be available until the second business day after the day of your deposit.

Funds from all other check deposits will generally be available on the tenth business day after the day of your deposit. Longer delays may apply.

Deposits at Automatic Teller Machines (ATMs): Funds from any deposits (cash or checks) made at automated teller machines (ATMs) will be available the first business day after the day of deposit if the deposit meets certain conditions.

All ATMs that we own or operate are identified as our machines.

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INDIVIDUAL RETIREMENT ACCOUNT SPECIFICS

Traditional IRA/Roth IRA/CESA (Educational IRA: IRA type accounts are subject to limitations and/or penalties imposed by the Internal Revenue Service. Please see your IRA Agreement and/or your tax advisor for additional information. The maximum contribution allowed annually is determined by IRS regulations. You may not make any withdrawals or transfers to another Credit Union account of yours or to a third party by means of a preauthorized or automatic transfer, telephone order or instruction, or similar order. The Credit Union reserves the right to require a member intending to make a withdrawal from any IRA account to give written notice of such intent not less than 7 days and up to 60 days prior to such withdrawal.

Health Savings Account: This account type is subject to the limitations and/or penalties imposed by the IRS. Please see your HSA Agreement or consult with your tax advisor for additional information. The maximum annual contribution amount is the standard limit as determined by the IRS. The use of HSA funds in the responsibility of the member. The Credit Union will report all withdrawals form the account, whether by check, ATM, cash or transfer to another Credit Union account of yours, to the IRS as a normal distribution. The member will complete a withdrawal form for all other withdrawals, such as excess contributions. The Credit Union reserves the right to require a member intending to make a withdrawal from their HSA to give written notice of such intent not less than 7 days and up to 60 days prior to such withdrawal.

SEP IRA: This account type is subject to limitations and/or penalties imposed by the IRS. Please see your IRA Agreement or your tax advisor for additional information. The maximum allowable contribution to the SEP IRA is determined by your employer, and is limited annually to the lesser of 25% of the employee’s compensation or $49,000 for 2010. You may not make any withdrawals or transfers to another Credit Union account of yours or to a third party by means of a preauthorized or automatic transfer, telephone order or instruction, or similar order. The Credit Union reserves the right to require a member intending to make a withdrawal from any IRA account to give written notice of such intent not less than 7 days and up to 60 days prior to such withdrawal.

View our Rates

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NCUA Account Insuranc

Read the How Your Accounts are Federally Insured brochure, and visit the NCUA's Consumer Share Insurance Tool Kit

[Printable Version]

PRIVACY NOTICE

TBA Credit Union, your member owned financial institution, is committed to providing you financial products and services to meet your needs and reach your financial goals. We are equally committed to protecting our members' privacy. You can be confident that your financial privacy is a priority of this credit union. We are required by law to give you this privacy notice to explain how we collect, use, and safeguard your personal information. If you have any questions, please contact a member service representative at 231-946-7090.

Information We Collect and Disclose About You: We collect nonpublic personal information about you from the following sources:

• Information we receive from you on applications and other forms;
• Information about your transactions with us or others;
• Information we receive from a consumer reporting agency;
• Information obtained when verifying the information you provided on an application or other forms. This may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.

We may disclose all information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements. To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the member information we provide to other third parties.

In order to conduct the business of the credit union, we may also disclose nonpublic personal information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

If you terminate your membership with TBA Credit Union, we will not share information we have collected about you, except as permitted or required by law.

How We Protect Your Information: We restrict access to nonpublic personal information about you to those employees and members of our official family who have a specific business purpose in utilizing your data. Our employees and our official family are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

What You Can Do to Help Protect Your Privacy: TBA Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

• Protect your account numbers, card numbers, PINs (personal identification numbers) and passwords. Never keep your PIN with your debit or credit card which can provide free access to your accounts if your card is lost or stolen
• Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, explains the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
• Keep your information with us current. It is important that we have current information on how to reach us. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.

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VISA AGREEMENTS AND DISCLOSURES

VISA Campus Classic Agreement & Disclosure

This agreement is between you and TBA Credit Union.

In this Agreement, "card" means any VISA credit card issued to you or any authorized user by Issuer. "Cardholder" means each person who has signed the VISA Application in connection with this Account. "Account" means each account Issuer maintains under this Agreement. Cardholder agrees to be bound by this Agreement when he or she signs Issuer's VISA credit card application, signs or uses a card, or permits someone else to use a card.

1. Use of Card. Goods and services ("Credit Purchases") may be purchased or leased by means of such card by Cardholder from any retail business establishment ("Seller") who honors same upon the execution of a sales slip evidencing such Credit Purchase and bearing the account number of Cardholder embossed on the face of such Card. Additionally, VISA Cash Advances ("Loans") may be obtained through use of such Card (a) upon execution of a written request of Cardholder in a form furnished to Cardholder from any bank that is a member, alone or in association with others, of VISA U.S.A., Inc. and (b) upon execution of a written separate agreement with issuer for a VISA overdraft financing agreement, if offered by Issuer: Cardholder understands and agrees that VISA cards may not be used for any illegal transaction.

2. Promise to Pay. Cardholder shall be liable and agrees to pay Issuer for Credit Purchases made by or for loans extended to Cardholder or anyone else using such card unless the use of such Card is by a person other than the Cardholder (a) who does not have actual, implied or apparent authority for such use, and (b) from which Cardholder receives no benefit.

3. Authorized Users. Issuer may, at the request of the Cardholder, issue additional cards for use by persons designated by such Cardholder as "authorized users". Cardholder should not let anyone else use his or her card. Participating merchants and banks are not required to honor a card unless it is presented by the person whose name is printed on the card. Cardholder shall be jointly and severally liable and agrees to pay for all Credit Purchases and Cash Advances obtained through the use of any card by an authorized user.

4. Statements. Issuer will send to Cardholder, at regular intervals determined by Issuer, a statement reflecting for the prior period all card transactions. Such statement shall be deemed correct and accepted by Cardholder unless Issuer is notified to the contrary in writing within 60 days of mailing of such statement. Cardholder will pay such statement by remitting to Issuer within 28 days of the closing date reflected on the statement either the full amount billed or, at Cardholder's option, an installment equal to at least the required minimum payment stated in Paragraph 5 below.

5. Payment in Installments. Cardholder may pay the account in periodic installments, but must pay at least the minimum payment shown on each statement by the due date shown on that statement. The minimum periodic payment required is the total new balance as shown on Cardholder's monthly billing statement if the amount is under $25.00. Otherwise, the minimum periodic payment is 2.5 percent of the new balance. The Credit Union will apply each payment from highest to lowest interest rate.

6. Method of Computing the Finance Charge. The total finance charge for a billing cycle is the finance charge imposed on Credit Purchases plus the finance charge imposed on Cash Advances.

(a) Cash Advances-Average Daily Balance (Including New Advances). A finance charge will be imposed on Cash Advances from the date made or from the first day of billing cycle in which the Cash Advances are posted to Cardholder's account, whichever is later. The finance charge on Cash Advances for a billing cycle is computed by applying the monthly periodic rate to the average daily balance of Cash Advances for the billing cycle, which is determined by dividing the sum of the daily balances by the number of days in the billing cycle. Each daily balance of Cash Advances is determined by adding the outstanding unpaid balance of Cash Advances at the beginning of the billing cycle, any new Cash Advances posted to the account, and subtracting any payments as received or credits as posted to the account, but excluding any unpaid finance charges. If the new balance (Cash Advances plus Credit Purchases) shown on Cardholder's periodic statement for a billing cycle is paid in full before the payment due date, no additional finance charges will be imposed.

(b) Credit Purchases &ndash Average Daily Balance (Excluding New Purchases) Cardholder has a grace period for payment of balance of Credit Purchases. This means if Cardholder pays the entire new balance of Credit Purchases only shown on the periodic statement by the due date shown on the statement, the Issuer will not charge a finance charge on the average daily balance of new Credit Purchases. The due date will be 28 days from the closing date of that Statement. If the entire new balance shown is not paid within that 28 day period, a finance charge will be imposed on the average daily balance.

We figure the interest charge on your account by applying the periodic rate to the "average daily balance" of your account. To get the "average daily balance" we take the beginning balance of your account each day and subtract any unpaid interest or other finance charges and any payments or credits. We do not add in any new purchases or fees. This gives us the daily balance. Then, we add all the daily balances for the billing cycle together and divide the total by the number of days in the billing cycle. This gives us the "average daily balance."

7. Monthly Periodic Rate. Except as provided in Paragraph 8, the Monthly Periodic Rate to be used to compute the finance charge on Credit Purchases, Cash Advances, and Balance Transfers is 1.247%, which corresponds to an ANNUAL PERCENTAGE RATE of 14.96%.

8. Penalty Rate. If (i) a payment is more than 60 or more days past due, or (ii) a payment is dishonored, the Monthly Periodic Rate to be used to compute the finance charge on Credit Purchases, Cash Advances, and Balance Transfers will be 2.080%, which corresponds to an ANNUAL PERCENTAGE RATE of 24.96% (the "Penalty Rate"). When the Penalty Rate becomes applicable, it will remain in effect until the Cardholder makes six consecutive minimum payments when due.

9. Termination. Issuer may terminate Cardholder's privileges under the Agreement at any time for any reason. Issuer will promptly send a written notice of termination to the address to which it sends the periodic statements. Cardholder may terminate his or her privileges under this Agreement at any time by giving Issuer written notice of termination. Cardholder's termination will be effective only after Issuer has received written notice and Cardholder has returned all cards and checks to Issuer. Cardholder remains liable for all obligations resulting from use of the card or an authorized user's use of his or her card, even after Issuer receives written notice. Cardholder also remains obligated to pay all amounts owed on the account, including any amounts not yet billed. Each card is the property of Issuer, is not transferable, and must be surrendered upon demand. It can be cancelled as well as repossessed by Issuer or its designee, and the privileges thereof revoked, at any time without prior notice.

10. Credit Limit. Cardholder shall not use card to obtain Credit Purchases or Loans which will increase the account's indebtedness to Issuer to an amount in excess of the limit established by Issuer. The limit established by Issuer is shown on the periodic statement.

11. Refusal to Honor Card. All Credit Purchases and Loans are effected at the option of the Seller and Cash Advancing Institution, respectively, and Issuer shall not be responsible for refusal by any Seller or Cash Advancing Institution to honor the card or any Related Card. Any refund, adjustment, or credit allowed by Seller shall not be by cash, but rather by a credit advance to Issuer which shall be shown as a credit on Cardholder's account statement with Issuer.

12. Attorneys' Fees and Costs. In the event of suit to collect unpaid balances, all costs, including reasonable attorneys' fees, and also those costs, expenses, and attorneys' fees incurred in appellate, bankruptcy, and post judgment proceedings, shall be imposed, and the Cardholder agrees to pay such costs, fees and expenses, except to the extent such costs, fees, or expenses are prohibited by law.

13. Additional Charges. Additional charges may also be assessed if the Cardholder pays the Credit Union with a check not honored by the financial institution it is drawn on, makes delinquent payments, requests a copy of a document, requests a replacement card or used the card at an automatic teller machine, if such charges are not prohibited by law or regulation. Cardholder agrees to pay such charges, all of which are specified in the VISA Classic Account-Opening Disclosure provided with this Agreement. All such charges shall be treated as credit purchases for purpose of calculating finance charges unless prohibited by law or regulation. If you use an automated teller machine that is not operated by us, you may be charged a fee by the operator of the machine and/or by an automated transfer network.

14. Security. If Cardholder has other loans from Issuer, or takes out other loans with Issuer in the future, the collateral securing those loans will also secure Cardholder's obligations under this Agreement. However, unless expressly agreed otherwise, Cardholder's household goods and primary dwelling will not secure Cardholder's obligations under this Agreement even if Issuer has or later acquires a security interest in the household goods or a mortgage on the dwelling.

15. Default. Cardholder will be in default if (a) he or she fails to make a payment on this Account when due; (b) he or she is in default under any other loan, line of credit, or security agreement with Issuer; (c) he or she becomes insolvent or a receiver is appointed for his or her property or if court proceedings are started for liquidation of his or her debts; (d) a levy, seizure, or attachment is made on his or her accounts; (e) any oral or written statement by Cardholder or any third party to induce the Issuer to open this Account proves to have been false in any material regard when it was made; (f) he or she dies; or (g) facts and circumstances enable the Issuer to reasonably doubt the collectability of Cardholder's obligation, time being of the essence. If Cardholder is in default, Issuer may elect to declare all amounts then owed to Issuer to be immediately due and payable without notice or demand of any kind. If Cardholder is in default, Issuer may also, at its option at any time, do one or more off the following:

• Terminate or suspend Cardholder's privileges,
• Refuse to make or authorize any Cash Advances, Balance Transfers or Credit Card Purchases,
• Refuse to honor and return any checks drawn on Cardholder's account,
• Sue Cardholder or take any other action to collect Cardholder's account,
• Charge Cardholder's account with all reasonable costs incurred in trying to collect any amount owned under this Agreement, including reasonable attorneys' fees and court costs.

16. Bankruptcy. Cardholder agrees that Cardholder will not use his or her card unless he or she honestly intends to repay Issuer the full amount due under this agreement when it is due, and reasonably believes that Cardholder will be able to do so. Cardholder agrees that Cardholder will not make any further use of his or her card and that he or she will immediately return all cards and special checks Issuer has given Cardholder if a petition for relief under any chapter of the Federal Bankruptcy Code has been filed either by Cardholder or against Cardholder, if Cardholder believes that the filing of such petition is reasonably likely, or Cardholder has requested that an attorney prepare such a petition for Cardholder, even if Cardholder might decide not to file it. The entire unpaid balance that Cardholder owed Issuer under this Agreement will automatically become due and payable immediately without any further act or notice if a petition for relief is filed by or against Cardholder under any chapter of the United States Bankruptcy Code.

17. Change of Terms. Issuer can change any of the terms of this Agreement, including, but not limited to, the maximum periodic rate, at any time. If Issuer does change the terms, Issuer will send a written notice 45 days prior to the change to the address to which Issuer sends Cardholder's statements. A change in terms increasing the interest rate will not apply to Cardholder's current balance, except in the case of a penalty rate being enforced. Only new purchases, cash advances, and balance transfers would be subject to the change in interest rate. Penalty rates can be applied to your entire balance. Issuer can change the terms of the account to reduce the minimum monthly payment or the finance charges on Cardholder's account after giving cardholder 45 days notice. Issuer's rights and responsibilities will not be changed in any way by any oral statement, course of dealing, action or inaction except on express written notice of change.

18. Other Terms. Issuer may, in Issuer's sole discretion, waive any penalty, defer action on any penalty, extend the time for payment of any installments, reduce the amount of any installments, or release any Cardholder from liability without relieving any Cardholders from liability under this agreement. Issuer may take any such action without notice. Issuer need not notify Cardholder if Cardholder is in default or if Cardholder's account becomes due and payable immediately. If Cardholder is in penalty, no partial payment or performance by Cardholder will cure Cardholder's penalty or restore Cardholder's rights and privileges under this Agreement unless Issuer agrees in writing to restore them. Issuer will continue to have all of its rights under this Agreement, even if Issuer does not fully and promptly enforce and exercise them on all locations.

Issuer will not, under any circumstances, be liable for damages resulting from any failure by anyone to honor a card and extend credit or provide a Cardholder service. In any event, Issuer's liability to Cardholder for damages resulting from any use or attempted use of Cardholder's card or Cardholder's services shall be limited to refund of Cardholder's annual membership fee.

If any provision of this Agreement violates any law, the remaining provisions of this Agreement will remain in effect. Cardholder's account is governed by Michigan Law. If Cardholder is in penalty, Issuer may sue him or her in Grand Traverse County, Michigan, or in any court which has jurisdiction over the lawsuit.

19. Liability for Unauthorized Use. Cardholder will not be liable for the unauthorized use of the credit card, provided Cardholder notifies Issuer, orally or in writing, of the loss, theft, or misappropriation of the card at:

Customer Service

Attention: TA 24

PO Box 30495

Tampa, Florida 33630

Disputes: (800) 600-5249 Fraud: (800) 854-1557

and provided further that Cardholder has not been grossly negligent or fraudulent in the handling of the cards. In any case, Cardholder's liability for unauthorized use of the card will not exceed $50.

If Cardholder has a consumer account or a business account for which less than ten cards have been issued, Cardholder's liability for unauthorized use of a card will not exceed $50. If ten or more cards are issued for use by employees of a single business or other organization, there is no limited Cardholder's liability for any unauthorized use that occurs before Cardholder notifies Issuer as provided herein: the business or organization may only impose liability on its employees for unauthorized use of a card as authorized by Federal Law and Regulations.

20. Permission to Monitor Telephone Calls. Cardholder agrees that Issuer, its agents, or service companies may monitor and/or record any telephone communications with Cardholder.

21. Arbitration Provision. Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether pre-existing, present, or future, and including statutory, common law, intentional tort, and equitable claims) arising from or relating to any transaction you have ever entered into with us pursuant to this Agreement or pursuant to any past agreement between you and us or your application for such transactions or our advertisements, promotion, or oral or written statements relating to such transactions or the relationships which result from such transactions (including, to the full extent permitted by applicable law, relationships with third-parties who are not signatories to such agreements or this Arbitration Provision) or the validity, enforceability, or scope of this Arbitration Provision, this Agreement, or any past agreements (collectively "Claim") shall be resolved, upon the election of you or us or said third-parties, by binding arbitration pursuant to this Arbitration Provision. Notwithstanding the preceding sentence, you will have the right to seek relief in a small claims court for a Claim within the scope of the small claims court's jurisdiction; provided, however, that Claims involving a putative class or alleged monetary damages exceeding the jurisdiction of a small claims court shall be subject to binding arbitration pursuant to this Arbitration Provision. A party who has asserted a Claim in a lawsuit in court may elect arbitration with respect to any Claim subsequently asserted in that lawsuit by any other party or parties. If arbitration is chosen by any person entitled to elect to arbitrate a Claim, then arbitration of all Claims shall be mandatory and will be conducted with the AAA pursuant to the AAA's Consumer Arbitration Rules; provided, however, that if for any reason the AAA is unable or unwilling or ceases to serve as arbitration administrator, an equivalent national arbitration organization utilizing a similar code of procedure will be substituted by us. There shall be no authority for any Claims to be arbitrated on a class action basis. Further, an arbitration can only decide our or your Claim and may not consolidate or join the claims of other persons who may have similar claims. Any participatory hearing that you attend will take place in the federal judicial district of your residence. We will pay the AAA's filing fee, other AAA fees, and the arbitrators' compensation for any Claim which you may file against us. Unless inconsistent with applicable law, each party shall bear the expense of their respective attorneys', experts', and witnesses' fees, regardless of which party prevails in the arbitration. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act ("FAA", 9 U.S.C. Sections 1-16). The arbitrator shall apply applicable substantive law consistent with the FAA and applicable statutes of limitations and shall honor claims of privilege recognized

by law. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. This Arbitration Provision shall survive satisfaction of your contractual obligations and termination of this Agreement or any past agreement you have entered into with us. If this Agreement or any past agreement between you and us or any portion of such agreements is deemed invalid or unenforceable on the basis that such agreements violate applicable usury law or for any other reason, it shall not invalidate this Arbitration Provision; in such instance, the parties expressly acknowledge and agree that this Arbitration Provision shall survive the deemed nullity of such agreements and shall be severed from such agreements (or the invalid or unenforceable portion of such agreements). Similarly, if any portion of this Arbitration Provision is deemed invalid or unenforceable under the FAA, it should not invalidate the remaining portions of this Arbitration Provision.

Your Billing Rights: Keep this Document for Future Use

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at:

TBA Credit Union

PO Box 1049

Traverse City, MI 49685-1049

In your letter, give us the following information:

• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. You must contact us:
• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

• We cannot try to collect the amount in question, or report you as delinquent on that amount.
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
• We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

• If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.
• If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)
2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify.
3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:

TBA Credit Union PO Box 1049 Traverse City, MI 49685-1049

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.

VISA Campus Classic Account Opening Disclosure

Interest Rates and Interest Charge
Annual Percentage Rate (APR) for Purchases	14.96% APR
Annual Percentage Rate (APR) for Cash Advances and Balance Transfers	14.96% APR
Penalty APR and When it Applies	24.96% This APR may be applied to your account if you are: 1) 60 days late 2) make a payment that is not honored. How Long Will The Penalty APR Apply? If your APR is increased the Penalty APR will apply until you make six consecutive minimum payments when due.
Paying Interest	Your due date is at least 28 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your entire balance by the due date each month.
Minimum Finance Charge	None
For Credit Card Tips From TheFederal Reserve Board	To learn more about factors to consider when applying for or using a credit card, visit the website of the Federal Reserve Board at www.federalreserveboard.gov/creditcard.
Fees
Set-up and Maintenance Fees
• Annual Fee	$15.00
Transaction Fees
• Foreign Transaction Fee	1% of each transaction in U.S. Dollars
Penalty Fees
• Late Payment Fee	$20.00
• Return Item Fee	$10.00
Other Fees
• Statement Copy Fee	$5.00
• Overnight Express Fee	$35.00
• 2 Day Express Fee	$25.00

 

How We Calculate Your Balance: We use a method called "average daily balance excluding current transactions." See your account agreement for more details.

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.

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VISA Classic Agreement & Disclosure

This agreement is between you and TBA Credit Union.

In this Agreement, "card" means any VISA credit card issued to you or any authorized user by Issuer. "Cardholder" means each person who has signed the VISA Application in connection with this Account. "Account" means each account Issuer maintains under this Agreement. Cardholder agrees to be bound by this Agreement when he or she signs Issuer's VISA credit card application, signs or uses a card, or permits someone else to use a card.

1. Use of Card. Goods and services ("Credit Purchases") may be purchased or leased by means of such card by Cardholder from any retail business establishment ("Seller") who honors same upon the execution of a sales slip evidencing such Credit Purchase and bearing the account number of Cardholder embossed on the face of such Card. Additionally, VISA Cash Advances ("Loans") may be obtained through use of such Card (a) upon execution of a written request of Cardholder in a form furnished to Cardholder from any bank that is a member, alone or in association with others, of VISA U.S.A., Inc. and (b) upon execution of a written separate agreement with issuer for a VISA overdraft financing agreement, if offered by Issuer: Cardholder understands and agrees that VISA cards may not be used for any illegal transaction.

2. Promise to Pay. Cardholder shall be liable and agrees to pay Issuer for Credit Purchases made by or for loans extended to Cardholder or anyone else using such card unless the use of such Card is by a person other than the Cardholder (a) who does not have actual, implied or apparent authority for such use, and (b) from which Cardholder receives no benefit.

3. Authorized Users. Issuer may, at the request of the Cardholder, issue additional cards for use by persons designated by such Cardholder as "authorized users". Cardholder should not let anyone else use his or her card. Participating merchants and banks are not required to honor a card unless it is presented by the person whose name is printed on the card. Cardholder shall be jointly and severally liable and agrees to pay for all Credit Purchases and Cash Advances obtained through the use of any card by an authorized user.

4. Statements. Issuer will send to Cardholder, at regular intervals determined by Issuer, a statement reflecting for the prior period all card transactions. Such statement shall be deemed correct and accepted by Cardholder unless Issuer is notified to the contrary in writing within 60 days of mailing of such statement. Cardholder will pay such statement by remitting to Issuer within 28 days of the closing date reflected on the statement either the full amount billed or, at Cardholder's option, an installment equal to at least the required minimum payment stated in Paragraph 5 below.

5. Payment in Installments. Cardholder may pay the account in periodic installments, but must pay at least the minimum payment shown on each statement by the due date shown on that statement. The minimum periodic payment required is the total new balance as shown on Cardholder's monthly billing statement if the amount is under $25.00. Otherwise, the minimum periodic payment is 2.5 percent of the new balance. The Credit Union will apply each payment from highest to lowest interest rate.

6. Method of Computing the Finance Charge. The total finance charge for a billing cycle is the finance charge imposed on Credit Purchases plus the finance charge imposed on Cash Advances.

(a) Cash Advances-Average Daily Balance (Including New Advances). A finance charge will be imposed on Cash Advances from the date made or from the first day of billing cycle in which the Cash Advances are posted to Cardholder's account, whichever is later. The finance charge on Cash Advances for a billing cycle is computed by applying the monthly periodic rate to the average daily balance of Cash Advances for the billing cycle, which is determined by dividing the sum of the daily balances by the number of days in the billing cycle. Each daily balance of Cash Advances is determined by adding the outstanding unpaid balance of Cash Advances at the beginning of the billing cycle, any new Cash Advances posted to the account, and subtracting any payments as received or credits as posted to the account, but excluding any unpaid finance charges. If the new balance (Cash Advances plus Credit Purchases) shown on Cardholder's periodic statement for a billing cycle is paid in full before the payment due date, no additional finance charges will be imposed.

(b) Credit Purchases &ndash Average Daily Balance (Excluding New Purchases) Cardholder has a grace period for payment of balance of Credit Purchases. This means if Cardholder pays the entire new balance of Credit Purchases only shown on the periodic statement by the due date shown on the statement, the Issuer will not charge a finance charge on the average daily balance of new Credit Purchases. The due date will be 28 days from the closing date of that Statement. If the entire new balance shown is not paid within that 28 day period, a finance charge will be imposed on the average daily balance.

We figure the interest charge on your account by applying the periodic rate to the "average daily balance" of your account. To get the "average daily balance" we take the beginning balance of your account each day and subtract any unpaid interest or other finance charges and any payments or credits. We do not add in any new purchases or fees. This gives us the daily balance. Then, we add all the daily balances for the billing cycle together and divide the total by the number of days in the billing cycle. This gives us the "average daily balance."

7. Monthly Periodic Rate. Except as provided in Paragraph 8, the Monthly Periodic Rate to be used to compute the finance charge on Credit Purchases, Cash Advances, and Balance Transfers during the first 12 months this Account is opened (the "Introductory Period") is 0.658%, which corresponds to an ANNUAL PERCENTAGE RATE of 7.90%. After the Introductory Period, the Monthly Periodic Rate to be used to compute the finance charge on Credit Purchases, Cash Advances, and Balance Transfers is 1.080%, which corresponds to an ANNUAL PERCENTAGE RATE of 12.96%.

8. Penalty Rate. If (i) a payment is more than 60 or more days past due, or (ii) a payment is dishonored, the Monthly Periodic Rate to be used to compute the finance charge on Credit Purchases, Cash Advances, and Balance Transfers will be 1.913%, which corresponds to an ANNUAL PERCENTAGE RATE of 22.96% (the "Penalty Rate"). When the Penalty Rate becomes applicable, it will remain in effect until the Cardholder makes six consecutive minimum payments when due.

9. Termination. Issuer may terminate Cardholder's privileges under the Agreement at any time for any reason. Issuer will promptly send a written notice of termination to the address to which it sends the periodic statements. Cardholder may terminate his or her privileges under this Agreement at any time by giving Issuer written notice of termination. Cardholder's termination will be effective only after Issuer has received written notice and Cardholder has returned all cards and checks to Issuer. Cardholder remains liable for all obligations resulting from use of the card or an authorized user's use of his or her card, even after Issuer receives written notice. Cardholder also remains obligated to pay all amounts owed on the account, including any amounts not yet billed. Each card is the property of Issuer, is not transferable, and must be surrendered upon demand. It can be cancelled as well as repossessed by Issuer or its designee, and the privileges thereof revoked, at any time without prior notice.

10. Credit Limit. Cardholder shall not use card to obtain Credit Purchases or Loans which will increase the account's indebtedness to Issuer to an amount in excess of the limit established by Issuer. The limit established by Issuer is shown on the periodic statement.

11. Refusal to Honor Card. All Credit Purchases and Loans are effected at the option of the Seller and Cash Advancing Institution, respectively, and Issuer shall not be responsible for refusal by any Seller or Cash Advancing Institution to honor the card or any Related Card. Any refund, adjustment, or credit allowed by Seller shall not be by cash, but rather by a credit advance to Issuer which shall be shown as a credit on Cardholder's account statement with Issuer.

12. Attorneys' Fees and Costs. In the event of suit to collect unpaid balances, all costs, including reasonable attorneys' fees, and also those costs, expenses, and attorneys' fees incurred in appellate, bankruptcy, and post judgment proceedings, shall be imposed, and the Cardholder agrees to pay such costs, fees and expenses, except to the extent such costs, fees, or expenses are prohibited by law.

13. Additional Charges. Additional charges may also be assessed if the Cardholder pays the Credit Union with a check not honored by the financial institution it is drawn on, makes delinquent payments, requests a copy of a document, requests a replacement card or used the card at an automatic teller machine, if such charges are not prohibited by law or regulation. Cardholder agrees to pay such charges, all of which are specified in the VISA Classic Account-Opening Disclosure provided with this Agreement. All such charges shall be treated as credit purchases for purpose of calculating finance charges unless prohibited by law or regulation. If you use an automated teller machine that is not operated by us, you may be charged a fee by the operator of the machine and/or by an automated transfer network.

14. Security. If Cardholder has other loans from Issuer, or takes out other loans with Issuer in the future, the collateral securing those loans will also secure Cardholder's obligations under this Agreement. However, unless expressly agreed otherwise, Cardholder's household goods and primary dwelling will not secure Cardholder's obligations under this Agreement even if Issuer has or later acquires a security interest in the household goods or a mortgage on the dwelling.

15. Default. Cardholder will be in default if (a) he or she fails to make a payment on this Account when due; (b) he or she is in default under any other loan, line of credit, or security agreement with Issuer; (c) he or she becomes insolvent or a receiver is appointed for his or her property or if court proceedings are started for liquidation of his or her debts; (d) a levy, seizure, or attachment is made on his or her accounts; (e) any oral or written statement by Cardholder or any third party to induce the Issuer to open this Account proves to have been false in any material regard when it was made; (f) he or she dies; or (g) facts and circumstances enable the Issuer to reasonably doubt the collectability of Cardholder's obligation, time being of the essence. If Cardholder is in default, Issuer may elect to declare all amounts then owed to Issuer to be immediately due and payable without notice or demand of any kind. If Cardholder is in default, Issuer may also, at its option at any time, do one or more off the following:

• Terminate or suspend Cardholder's privileges,
• Refuse to make or authorize any Cash Advances, Balance Transfers or Credit Card Purchases,
• Refuse to honor and return any checks drawn on Cardholder's account,
• Sue Cardholder or take any other action to collect Cardholder's account,
• Charge Cardholder's account with all reasonable costs incurred in trying to collect any amount owned under this Agreement, including reasonable attorneys' fees and court costs.

16. Bankruptcy. Cardholder agrees that Cardholder will not use his or her card unless he or she honestly intends to repay Issuer the full amount due under this agreement when it is due, and reasonably believes that Cardholder will be able to do so. Cardholder agrees that Cardholder will not make any further use of his or her card and that he or she will immediately return all cards and special checks Issuer has given Cardholder if a petition for relief under any chapter of the Federal Bankruptcy Code has been filed either by Cardholder or against Cardholder, if Cardholder believes that the filing of such petition is reasonably likely, or Cardholder has requested that an attorney prepare such a petition for Cardholder, even if Cardholder might decide not to file it. The entire unpaid balance that Cardholder owed Issuer under this Agreement will automatically become due and payable immediately without any further act or notice if a petition for relief is filed by or against Cardholder under any chapter of the United States Bankruptcy Code.

17. Change of Terms. Issuer can change any of the terms of this Agreement, including, but not limited to, the maximum periodic rate, at any time. If Issuer does change the terms, Issuer will send a written notice 45 days prior to the change to the address to which Issuer sends Cardholder's statements. A change in terms increasing the interest rate will not apply to Cardholder's current balance, except in the case of a penalty rate being enforced. Only new purchases, cash advances, and balance transfers would be subject to the change in interest rate. Penalty rates can be applied to your entire balance. Issuer can change the terms of the account to reduce the minimum monthly payment or the finance charges on Cardholder's account after giving cardholder 45 days notice. Issuer's rights and responsibilities will not be changed in any way by any oral statement, course of dealing, action or inaction except on express written notice of change.

18. Other Terms. Issuer may, in Issuer's sole discretion, waive any penalty, defer action on any penalty, extend the time for payment of any installments, reduce the amount of any installments, or release any Cardholder from liability without relieving any Cardholders from liability under this agreement. Issuer may take any such action without notice. Issuer need not notify Cardholder if Cardholder is in default or if Cardholder's account becomes due and payable immediately. If Cardholder is in penalty, no partial payment or performance by Cardholder will cure Cardholder's penalty or restore Cardholder's rights and privileges under this Agreement unless Issuer agrees in writing to restore them. Issuer will continue to have all of its rights under this Agreement, even if Issuer does not fully and promptly enforce and exercise them on all locations.

Issuer will not, under any circumstances, be liable for damages resulting from any failure by anyone to honor a card and extend credit or provide a Cardholder service. In any event, Issuer's liability to Cardholder for damages resulting from any use or attempted use of Cardholder's card or Cardholder's services shall be limited to refund of Cardholder's annual membership fee.

If any provision of this Agreement violates any law, the remaining provisions of this Agreement will remain in effect. Cardholder's account is governed by Michigan Law. If Cardholder is in penalty, Issuer may sue him or her in Grand Traverse County, Michigan, or in any court which has jurisdiction over the lawsuit.

19. Liability for Unauthorized Use. Cardholder will not be liable for the unauthorized use of the credit card, provided Cardholder notifies Issuer, orally or in writing, of the loss, theft, or misappropriation of the card at:

Customer Service

Attention: TA 24

PO Box 30495

Tampa, Florida 33630

Disputes: (800) 600-5249 Fraud: (800) 854-1557

and provided further that Cardholder has not been grossly negligent or fraudulent in the handling of the cards. In any case, Cardholder's liability for unauthorized use of the card will not exceed $50.

If Cardholder has a consumer account or a business account for which less than ten cards have been issued, Cardholder's liability for unauthorized use of a card will not exceed $50. If ten or more cards are issued for use by employees of a single business or other organization, there is no limited Cardholder's liability for any unauthorized use that occurs before Cardholder notifies Issuer as provided herein: the business or organization may only impose liability on its employees for unauthorized use of a card as authorized by Federal Law and Regulations.

21. Permission to Monitor Telephone Calls. Cardholder agrees that Issuer, its agents, or service companies may monitor and/or record any telephone communications with Cardholder.

22. Arbitration Provision. Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether pre-existing, present, or future, and including statutory, common law, intentional tort, and equitable claims) arising from or relating to any transaction you have ever entered into with us pursuant to this Agreement or pursuant to any past agreement between you and us or your application for such transactions or our advertisements, promotion, or oral or written statements relating to such transactions or the relationships which result from such transactions (including, to the full extent permitted by applicable law, relationships with third-parties who are not signatories to such agreements or this Arbitration Provision) or the validity, enforceability, or scope of this Arbitration Provision, this Agreement, or any past agreements (collectively "Claim") shall be resolved, upon the election of you or us or said third-parties, by binding arbitration pursuant to this Arbitration Provision. Notwithstanding the preceding sentence, you will have the right to seek relief in a small claims court for a Claim within the scope of the small claims court's jurisdiction; provided, however, that Claims involving a putative class or alleged monetary damages exceeding the jurisdiction of a small claims court shall be subject to binding arbitration pursuant to this Arbitration Provision. A party who has asserted a Claim in a lawsuit in court may elect arbitration with respect to any Claim subsequently asserted in that lawsuit by any other party or parties. If arbitration is chosen by any person entitled to elect to arbitrate a Claim, then arbitration of all Claims shall be mandatory and will be conducted with the AAA pursuant to the AAA's Consumer Arbitration Rules; provided, however, that if for any reason the AAA is unable or unwilling or ceases to serve as arbitration administrator, an equivalent national arbitration organization utilizing a similar code of procedure will be substituted by us. There shall be no authority for any Claims to be arbitrated on a class action basis. Further, an arbitration can only decide our or your Claim and may not consolidate or join the claims of other persons who may have similar claims. Any participatory hearing that you attend will take place in the federal judicial district of your residence. We will pay the AAA's filing fee, other AAA fees, and the arbitrators' compensation for any Claim which you may file against us. Unless inconsistent with applicable law, each party shall bear the expense of their respective attorneys', experts', and witnesses' fees, regardless of which party prevails in the arbitration. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act ("FAA", 9 U.S.C. Sections 1-16). The arbitrator shall apply applicable substantive law consistent with the FAA and applicable statutes of limitations and shall honor claims of privilege recognized

by law. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. This Arbitration Provision shall survive satisfaction of your contractual obligations and termination of this Agreement or any past agreement you have entered into with us. If this Agreement or any past agreement between you and us or any portion of such agreements is deemed invalid or unenforceable on the basis that such agreements violate applicable usury law or for any other reason, it shall not invalidate this Arbitration Provision; in such instance, the parties expressly acknowledge and agree that this Arbitration Provision shall survive the deemed nullity of such agreements and shall be severed from such agreements (or the invalid or unenforceable portion of such agreements). Similarly, if any portion of this Arbitration Provision is deemed invalid or unenforceable under the FAA, it should not invalidate the remaining portions of this Arbitration Provision.

Your Billing Rights: Keep this Document for Future Use

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at:

TBA Credit Union

PO Box 1049

Traverse City, MI 49685-1049

In your letter, give us the following information:

• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. You must contact us:
• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

• We cannot try to collect the amount in question, or report you as delinquent on that amount.
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
• We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

1. If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.
2. If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)
2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify.
3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:

TBA Credit Union PO Box 1049 Traverse City, MI 49685-1049

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.

Interest Rates and Interest Charge
Annual Percentage Rate (APR) for Purchases	7.90% Introductory APR for the first 12 months for first time cardholders. After that your APR will be 12.96%
Annual Percentage Rate (APR) for Cash Advances and Balance Transfers	7.90% Introductory APR for the first 12 months for first time cardholders. After that your APR will be 12.96%
Penalty APR and When it Applies	22.96% This APR may be applied to your account if you are: 1) 60 days late 2) make a payment that is not honored. How Long Will The Penalty APR Apply? If your APR is increased the Penalty APR will apply until you make six consecutive minimum payments when due.
Paying Interest	Your due date is at least 28 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your entire balance by the due date each month.
Minimum Finance Charge	None
For Credit Card Tips From The Federal Reserve Board	To learn more about factors to consider when applying for or using a credit card, visit the website of the Federal Reserve Board at www.federalreserveboard.gov/creditcard.
Fees
Set-up and Maintenance Fees
• Annual Fee	$15.00
Transaction Fees
• Foreign Transaction Fee	1% of each transaction in U.S. Dollars
Penalty Fees
• Late Payment Fee	$20.00
• Return Item Fee	$10.00
Other Fees
• Statement Copy Fee	$5.00
• Overnight Express Fee	$35.00
• 2 Day Express Fee	$25.00

VISA Classic Account Opening Disclosure

How We Calculate Your Balance: We use a method called "average daily balance excluding current transactions." See your account agreement for more details.

Loss of Introductory APR: We may end your introductory APR and apply the Penalty APR if you make a late payment.

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.

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VISA Gold Agreement & Disclosure

This agreement is between you and TBA Credit Union.

In this Agreement, "card" means any VISA credit card issued to you or any authorized user by Issuer. "Cardholder" means each person who has signed the VISA Application in connection with this Account. "Account" means each account Issuer maintains under this Agreement. Cardholder agrees to be bound by this Agreement when he or she signs Issuer's VISA credit card application, signs or uses a card, or permits someone else to use a card.

1. Use of Card. Goods and services ("Credit Purchases") may be purchased or leased by means of such card by Cardholder from any retail business establishment ("Seller") who honors same upon the execution of a sales slip evidencing such Credit Purchase and bearing the account number of Cardholder embossed on the face of such Card. Additionally, VISA Cash Advances ("Loans") may be obtained through use of such Card (a) upon execution of a written request of Cardholder in a form furnished to Cardholder from any bank that is a member, alone or in association with others, of VISA U.S.A., Inc. and (b) upon execution of a written separate agreement with issuer for a VISA overdraft financing agreement, if offered by Issuer: Cardholder understands and agrees that VISA cards may not be used for any illegal transaction.

2. Promise to Pay. Cardholder shall be liable and agrees to pay Issuer for Credit Purchases made by or for loans extended to Cardholder or anyone else using such card unless the use of such Card is by a person other than the Cardholder (a) who does not have actual, implied or apparent authority for such use, and (b) from which Cardholder receives no benefit.

3. Authorized Users. Issuer may, at the request of the Cardholder, issue additional cards for use by persons designated by such Cardholder as "authorized users". Cardholder should not let anyone else use his or her card. Participating merchants and banks are not required to honor a card unless it is presented by the person whose name is printed on the card. Cardholder shall be jointly and severally liable and agrees to pay for all Credit Purchases and Cash Advances obtained through the use of any card by an authorized user.

4. Statements. Issuer will send to Cardholder, at regular intervals determined by Issuer, a statement reflecting for the prior period all card transactions. Such statement shall be deemed correct and accepted by Cardholder unless Issuer is notified to the contrary in writing within 60 days of mailing of such statement. Cardholder will pay such statement by remitting to Issuer within 28 days of the closing date reflected on the statement either the full amount billed or, at Cardholder's option, an installment equal to at least the required minimum payment stated in Paragraph 5 below.

5. Payment in Installments. Cardholder may pay the account in periodic installments, but must pay at least the minimum payment shown on each statement by the due date shown on that statement. The minimum periodic payment required is the total new balance as shown on Cardholder's monthly billing statement if the amount is under $25.00. Otherwise, the minimum periodic payment is 2.5 percent of the new balance. The Credit Union will apply each payment

6. Method of Computing the Finance Charge. The total finance charge for a billing cycle is the finance charge imposed on Credit Purchases plus the finance charge imposed on Cash Advances.

(a) Cash Advances-Average Daily Balance (Including New Advances). A finance charge will be imposed on Cash Advances from the date made or from the first day of billing cycle in which the Cash Advances are posted to Cardholder's account, whichever is later. The finance charge on Cash Advances for a billing cycle is computed by applying the monthly periodic rate to the average daily balance of Cash Advances for the billing cycle, which is determined by dividing the sum of the daily balances by the number of days in the billing cycle. Each daily balance of Cash Advances is determined by adding the outstanding unpaid balance of Cash Advances at the beginning of the billing cycle, any new Cash Advances posted to the account, and subtracting any payments as received or credits as posted to the account, but excluding any unpaid finance charges. If the new balance (Cash Advances plus Credit Purchases) shown on Cardholder's periodic statement for a billing cycle is paid in full before the payment due date, no additional finance charges will be imposed.

(b) Credit Purchases &ndash Average Daily Balance (Excluding New Purchases) Cardholder has a grace period for payment of balance of Credit Purchases. This means if Cardholder pays the entire new balance of Credit Purchases only shown on the periodic statement by the due date shown on the statement, the Issuer will not charge a finance charge on the average daily balance of new Credit Purchases. The due date will be 28 days from the closing date of that Statement. If the entire new balance shown is not paid within that 28 day period, a finance charge will be imposed on the average daily balance.

We figure the interest charge on your account by applying the periodic rate to the "average daily balance" of your account. To get the "average daily balance" we take the beginning balance of your account each day and subtract any unpaid interest or other finance charges and any payments or credits. We do not add in any new purchases or fees. This gives us the daily balance. Then, we add all the daily balances for the billing cycle together and divide the total by the number of days in the billing cycle. This gives us the "average daily balance."

7. Monthly Periodic Rate. Except as provided in Paragraph 8, the Monthly Periodic Rate to be used to compute the finance charge on Credit Purchases, Cash Advances, and Balance Transfers during the first 12 months this Account is opened (the "Introductory Period") is 0.492%, which corresponds to an ANNUAL PERCENTAGE RATE of 5.90%. After the Introductory Period, the Monthly Periodic Rate to be used to compute the finance charge on Credit Purchases, Cash Advances, and Balance Transfers is .825%, which corresponds to an ANNUAL PERCENTAGE RATE of 9.90%.

8. Penalty Rate. If (i) a payment is more than 60 or more days past due, or (ii) a payment is dishonored, the Monthly Periodic Rate to be used to compute the finance charge on Credit Purchases, Cash Advances, and Balance Transfers will be 1.658%, which corresponds to an ANNUAL PERCENTAGE RATE of 19.90% (the "Penalty Rate"). When the Penalty Rate becomes applicable, it will remain in effect until the Cardholder makes six consecutive minimum payments when due.

9. Termination. Issuer may terminate Cardholder's privileges under the Agreement at any time for any reason. Issuer will promptly send a written notice of termination to the address to which it sends the periodic statements. Cardholder may terminate his or her privileges under this Agreement at any time by giving Issuer written notice of termination. Cardholder's termination will be effective only after Issuer has received written notice and Cardholder has returned all cards and checks to Issuer. Cardholder remains liable for all obligations resulting from use of the card or an authorized user's use of his or her card, even after Issuer receives written notice. Cardholder also remains obligated to pay all amounts owed on the account, including any amounts not yet billed. Each card is the property of Issuer, is not transferable, and must be surrendered upon demand. It can be cancelled as well as repossessed by Issuer or its designee, and the privileges thereof revoked, at any time without prior notice.

10. Credit Limit. Cardholder shall not use card to obtain Credit Purchases or Loans which will increase the account's indebtedness to Issuer to an amount in excess of the limit established by Issuer. The limit established by Issuer is shown on the periodic statement.

11. Refusal to Honor Card. All Credit Purchases and Loans are effected at the option of the Seller and Cash Advancing Institution, respectively, and Issuer shall not be responsible for refusal by any Seller or Cash Advancing Institution to honor the card or any Related Card. Any refund, adjustment, or credit allowed by Seller shall not be by cash, but rather by a credit advance to Issuer which

12. Attorneys' Fees and Costs. In the event of suit to collect unpaid balances, all costs, including reasonable attorneys' fees, and also those costs, expenses, and attorneys' fees incurred in appellate, bankruptcy, and post judgment proceedings, shall be imposed, and the Cardholder agrees to pay such costs, fees and expenses, except to the extent such costs, fees, or expenses are prohibited by law.

13. Additional Charges. Additional charges may also be assessed if the Cardholder pays the Credit Union with a check not honored by the financial institution it is drawn on, makes delinquent payments, requests a copy of a document, requests a replacement card or used the card at an automatic teller machine, if such charges are not prohibited by law or regulation. Cardholder agrees to pay such charges, all of which are specified in the VISA Gold Account-Opening Disclosure provided with this Agreement. All such charges shall be treated as credit purchases for purpose of calculating finance charges unless prohibited by law or regulation. If you use an automated teller machine that is not operated by us, you may be charged a fee by the operator of the machine and/or by an automated transfer network.

14. Security. If Cardholder has other loans from Issuer, or takes out other loans with Issuer in the future, the collateral securing those loans will also secure Cardholder's obligations under this Agreement. However, unless expressly agreed otherwise, Cardholder's household goods and primary dwelling will not secure Cardholder's obligations under this Agreement even if Issuer has or later acquires a security interest in the household goods or a mortgage on the dwelling.

15. Default. Cardholder will be in default if (a) he or she fails to make a payment on this Account when due; (b) he or she is in default under any other loan, line of credit, or security agreement with Issuer; (c) he or she becomes insolvent or a receiver is appointed for his or her property or if court proceedings are startedfor liquidation of his or her debts; (d) a levy, seizure, or attachment is made on his or her accounts; (e) any oral or written statement by Cardholder or any third party to induce the Issuer to open this Account proves to have been false in any material regard when it was made; (f) he or she dies; or (g) facts and circumstances enable the Issuer to reasonably doubt the collectability of Cardholder's obligation, time being of the essence. If Cardholder is in default, Issuer may elect to declare all amounts then owed to Issuer to be immediately due and payable without notice or demand of any kind. If Cardholder is in default, Issuer may also, at its option at any time, do one or more off the following:

• Terminate or suspend Cardholder's privileges,
• Refuse to make or authorize any Cash Advances, Balance Transfers or Credit Card Purchases,
• Refuse to honor and return any checks drawn on Cardholder's account,
• Sue Cardholder or take any other action to collect Cardholder's account,
• Charge Cardholder's account with all reasonable costs incurred in trying to collect any amount owned under this Agreement, including reasonable attorneys' fees and court costs.

16. Bankruptcy. Cardholder agrees that Cardholder will not use his or her card unless he or she honestly intends to repay Issuer the full amount due under this agreement when it is due, and reasonably believes that Cardholder will be able to do so. Cardholder agrees that Cardholder will not make any further use of his or her card and that he or she will immediately return all cards and special checks Issuer has given Cardholder if a petition for relief under any chapter of the Federal Bankruptcy Code has been filed either by Cardholder or against Cardholder, if Cardholder believes that the filing of such petition is reasonably likely, or Cardholder has requested that an attorney prepare such a petition for Cardholder, even if Cardholder might decide not to file it. The entire unpaid balance that Cardholder owed Issuer under this Agreement will automatically become due and payable immediately without any further act or notice if a petition for relief is filed by or against Cardholder under any chapter of the United States Bankruptcy Code.

17. Change of Terms. Issuer can change any of the terms of this Agreement, including, but not limited to, the maximum periodic rate, at any time. If Issuer does change the terms, Issuer will send a written notice 45 days prior to the change to the address to which Issuer sends Cardholder's statements. A change in terms increasing the interest rate will not apply to Cardholder's current balance, except in the case of a penalty rate being enforced. Only new purchases, cash advances, and balance transfers would be subject to the change in interest rate. Penalty rates can be applied to your entire balance. Issuer can change the terms of the account to reduce the minimum monthly payment or the finance charges on Cardholder's account after giving cardholder45 days notice. Issuer's rights and responsibilities will not be changed in any way by any oral statement, course of dealing, action or inaction except on express written notice of change.

18. Other Terms. Issuer may, in Issuer's sole discretion, waive any penalty, reduce the amount of any installments, or release any Cardholder from liability without relieving any Cardholders from liability under this agreement. Issuer may take any such action without notice. Issuer need not notify Cardholder if Cardholder is in default or if Cardholder's account becomes due and payable immediately. If Cardholder is in penalty, no partial payment or performance by Cardholder will cure Cardholder's penalty or restore Cardholder's rights and privileges under this Agreement unless Issuer agrees in writing to restore them. Issuer will continue to have all of its rights under this Agreement, even if Issuer does not fully and promptly enforce and exercise them on all locations.

Issuer will not, under any circumstances, be liable for damages resulting from any failure by anyone to honor a card and extend credit or provide a Cardholder service. In any event, Issuer's liability to Cardholder for damages resulting from any use or attempted use of Cardholder's card or Cardholder's services shall be limited to refund of Cardholder's annual membership fee.

If any provision of this Agreement violates any law, the remaining provisions of this Agreement will remain in effect. Cardholder's account is governed by Michigan Law. If Cardholder is in penalty, Issuer may sue him or her in Grand Traverse County, Michigan, or in any court which has jurisdiction over the lawsuit.

19. Liability for Unauthorized Use. Cardholder will not be liable for the unauthorized use of the credit card, provided Cardholder notifies Issuer, orally or in writing, of the loss, theft, or misappropriation of the card at:

Customer Service

Attention: TA 24

PO Box 30495

Tampa, Florida 33630

Disputes: (800) 600-5249 Fraud: (800) 854-1557

and provided further that Cardholder has not been grossly negligent or fraudulent in the handling of the cards. In any case, Cardholder's liability for unauthorized use of the card will not exceed $50.

If Cardholder has a consumer account or a business account for which less than ten cards have been issued, Cardholder's liability for unauthorized use of a card will not exceed $50. If ten or more cards are issued for use by employees of a single business or other organization, there is no limited Cardholder's liability for any unauthorized use that occurs before Cardholder notifies Issuer as provided herein: the business or organization may only impose liability on its employees for unauthorized use of a card as authorized by Federal Law and Regulations.

20. Permission to Monitor Telephone Calls. Cardholder agrees that Issuer, its agents, or service companies may monitor and/or record any telephone communications with Cardholder.

21. Arbitration Provision. Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether pre-existing, present, or future, and including statutory, common law, intentional tort, and equitable claims) arising from or relating to any transaction you have ever entered into with us pursuant to this Agreement or pursuant to any past agreement between you and us or your application for such transactions or our advertisements, promotion, or oral or written statements relating to such transactions or the relationships which result from such transactions (including, to the full extent permitted by applicable law, relationships with third-parties who are not signatories to such agreements or this Arbitration Provision) or the validity, enforceability, or scope of this Arbitration Provision, this Agreement, or any past agreements (collectively "Claim") shall be resolved, upon the election of you or us or said third-parties, by binding arbitration pursuant to this Arbitration Provision. Notwithstanding the preceding sentence, you will have the right to seek relief in a small claims court for a Claim within the scope of the small claims court's jurisdiction; provided, however, that Claims involving a putative class or alleged monetary damages exceeding the jurisdiction of a small claims court shall be subject to binding arbitration pursuant to this Arbitration Provision. A party who has asserted a Claim in a lawsuit in court may elect arbitration with respect to any Claim subsequently asserted in that lawsuit by any other party or parties. If arbitration is chosen by any person entitled to elect to arbitrate a Claim, then arbitration of all Claims shall be mandatory and will be conducted with the AAA pursuant to the AAA's Consumer Arbitration Rules; provided, however, that if for any reason the AAA is unable or unwilling or ceases to serve as arbitration administrator, an equivalent national arbitration organization utilizing a similar code of procedure will be substituted by us. There shall be no authority for any Claims to be arbitrated on a class action basis. Further, an arbitration can only decide our or your Claim and may not consolidate or join the claims of other persons who may have similar claims. Any participatory hearing that you attend will take place in the federal judicial district of your residence. We will pay the AAA's filing fee, other AAA fees, and the arbitrators' compensation for any Claim which you may file against us. Unless inconsistent with applicable law, each party shall bear the expense of their respective attorneys', experts', and witnesses' fees, regardless of which party prevails in the arbitration. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act ("FAA", 9 U.S.C. Sections 1-16). The arbitrator shall apply applicable substantive law consistent with the FAA and applicable statutes of limitations and shall honor claims of privilege recognized by law. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. This Arbitration Provision shall survive satisfaction of your contractual obligations and termination of this Agreement or any past agreement you have entered into with us. If this Agreement or any past agreement between you and us or any portion of such agreements is deemed invalid or unenforceable on the basis that such agreements violate applicable usury law or for any other reason, it shall not invalidate this Arbitration Provision; in such instance, the parties expressly acknowledge and agree that this Arbitration Provision shall survive the deemed nullity of such agreements and shall be severed from such agreements (or the invalid or unenforceable portion of such agreements). Similarly, if any portion of this Arbitration Provision is deemed invalid or unenforceable under the FAA, it should not invalidate the remaining portions of this Arbitration Provision.

Your Billing Rights: Keep this Document for Future Use

This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.

What To Do If You Find A Mistake On Your Statement

If you think there is an error on your statement, write to us at:

TBA Credit Union

PO Box 1049

Traverse City, MI 49685-1049

In your letter, give us the following information:

• Account information: Your name and account number.
• Dollar amount: The dollar amount of the suspected error.
• Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. You must contact us:

• Within 60 days after the error appeared on your statement.
• At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.

What Will Happen After We Receive Your Letter

When we receive your letter, we must do two things:

1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.
2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.

While we investigate whether or not there has been an error:

• We cannot try to collect the amount in question, or report you as delinquent on that amount.
• The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
• While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
• We can apply any unpaid amount against your credit limit.

After we finish investigation, one of two things will happen:

• If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.
• You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.

If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.

Your Rights If You Are Dissatisfied With Your CreditCard Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)
2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify.
3. You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at:

TBA Credit Union PO Box 1049 Traverse City, MI 49685-1049

While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.

VISA Gold Account Opening Disclosure

Interest Rates and Interest Charge
Annual Percentage Rate (APR) for Purchases	5.90% Introductory APR for the first 12 months for first time cardholders. After that your APR will be 9.90%
Annual Percentage Rate (APR) for Cash Advances and Balance Transfers	5.90% Introductory APR for the first 12 months for first time cardholders. After that your APR will be 9.90%
Penalty APR and When it Applies	19.90% This APR may be applied to your account if you are: 1) 60 days late 2) make a payment that is not honored. How Long Will The Penalty APR Apply? If your APR is increased the Penalty APR will apply until you make six consecutive minimum payments when due.
Paying Interest	Your due date is at least 28 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your entire balance by the due date each month.
Minimum Finance Charge	None
For Credit Card Tips From The Federal Reserve Board	To learn more about factors to consider when applying for or using a credit card, visit the website of the Federal Reserve Board at www.federalreserveboard.gov/creditcard.
Fees
Set-up and Maintenance Fees
• Annual Fee	None
Transaction Fees
• Foreign Transaction Fee	1% of each transaction in U.S. Dollars
Penalty Fees
• Late Payment Fee	$20.00
• Return Item Fee	$10.00
Other Fees
• Statement Copy Fee	$5.00
• Overnight Express Fee	$35.00
• 2 Day Express Fee	$25.00

How We Calculate Your Balance: We use a method called "average daily balance excluding current transactions." See your account agreement for more details.

Loss of Introductory APR: We may end your introductory APR and apply the Penalty APR if you make a late payment.

Billing Rights: Information on your rights to dispute transactions and how to exercise those rights is provided in your account agreement.

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