What our members have to say about TBA Credit Union.

Thank you so much for taking the time to facilitate Financial Peace University. It truly has been a wonderful experience and we are already enjoying a difference. We have a ways to go before we will be debt free but are headed in the right direction.
– Michelle

Thank you very much for the messages that you send to us....they are important to us since we don't often get to visit your branch office. David and I are over-the-road truck drivers, and we seldom are in Traverse City, but knowing that we have a "GREAT" Credit Union, with employees who care, means the world to us. TBA Credit Union has been so very helpful in so many ways for us...I just want to take this time to say "Thank-you"!
– Beverly

I have had a membership with you since 1979 and value your services and personnel. I appreciate your thoughtfulness.
– Elizabeth

Congratulations on another Bauer 5–star rating! Great management, great team! Thanks for providing a safe environment for my financial welfare.
– Joann

I would like to recognize Carrie Eppinger for her hard work in closing my mortgage. It is because of people like her that I do not shop around when I have financial needs. Thank you, Carrie and the entire mortgage staff, for working with me through a very tough time. I will continue to refer my friends to TBA Credit Union. – Jim

Nina was awesome at helping me get a car loan! She met me early before branch hours, and had everything prepared! I will only use TBA Credit union from now on. – Stephanie

My husband and I are very pleased with the outstanding service and competitive loans offered at TBA credit union! Thank you for going the extra mile to make us feel valued! – Tracy

My experience working with both Debbie and Chris was very pleasant and highly beneficial. They far exceeded my expectations! – Rhonda

Kids Day was a hit for my family! I can't [wait] for the next event. The staff were having so much fun, maybe I should consider a career switch! It is evident that TBA CU is dedicating to growing a strong community! Thank you! – Jennifer

Karen, Peg, and Robin... Thank you for your collective support and confidence and for taking the time to drop what you were doing to personally attend to my business needs. I enjoyed making your respective acquaintances. – Allen

Cindy and Robin, thank you for all you did today at Silver Lake's Grand Opening. I think the Student Run Credit Union will be a wonderful experience for the students! – Mrs. Hathaway, Silver Lake Elementary

I would like to take this opportunity to thank each and every one of the staff at TBA CU. I cannot begin to express my sincere gratitude for the many services that TBA CU has helped me with. You have given me the chance to get my business up and running, and helped me to expand my business. Thank you so very much for the trust you put forth in me when others wouldn't. – David

Mike and I are recent TBA CU converts, and we are very pleased. Yvonne has been especially wonderful working with our mortgage and expediting the process before I left the state for work. She continues providing great support for us. Thank you! – Jodi

I just completed a transaction on line to transfer funds from my savings into my checking. It worked so smoothly! Excellent job of writing a program for the customer. Thank You!
– Chuck

Thank you so much for all the work you went to for hosting FPU. We've learned so much. I wished we would have learned it 10 years ago, but we can only go forward!
– Sarah

I really enjoyed the FPU class. Not only was it educational but inspirational as well. Sometimes we just fail to look deep enough to find common sense answers to our financial situations. The FPU class actually gave us time to think of how we stress over things that are actually very simple. The weekly classes broken down into sections helped in focusing on each step. As Dave Ramsay says, "follow the Baby Steps" and we can walk a long way without debt. I am looking forward to meeting that challenge. Thank you for the head start.

Thank you for giving up your evenings as well as your family time to give to us the education we should all have had long ago. Your dedication is commendable. –Linda

Thank you for the birthday greeting! It's just one more thing to love about TBA CU! I've been blessed throughout the years with all the service and smiles. Thank you! – Don

I always get great service whenever I come in or do banking by mail. When I've made a mistake, someone always helps me with it. Great service! – Carole

As a new member, I have been very happy with the service I've received from all TBACU employees that I've had contact with! Nina was very helpful in setting up my accounts and my car loan. All the tellers I've seen have also been very nice. I'm happy I made the switch! – Becky

I have been with the Credit Union since the 60's when I started to work at TCAPS. I would not change to another financial institution ever!! Everyone there is so friendly and easy to work with. I especially want to thank Joann Anderson… she is fantastic. I consider her my "other" daughter!! Jennifer in the Loan department has been so helpful to my family too, she is also the reason I would never leave you all! – Shirley

Great people, friendly service and convenient facilities. You get it all at TBA CU! – Jim

I love the new application for online banking with my phone! – John

Helen and I are members of TBA Credit Union and thought that you should be made aware of the exceptional service that we have received from Yvonne Doehring–Gay over the past few years. She is obviously passionate about TBA Credit Union and the financial services offered. Yvonne is very welcoming and is always willing to take as much time with you as needed to have a complete understanding of your financial needs allowing for the opportunity to create a variety of options and loan rates tailored to meeting your personal budget. Yvonne also provides you with the security of keeping your best interest in mind. A great example of this is when we recently purchased a vehicle from Bill Marsh and she followed up with us on rebates and vouchers that we were entitled to from Chrysler as a member of a credit union. Hospitality is critical to success of any business and Yvonne certainly does a wonderful job at modeling a welcoming environment for TBA Credit Union. – David

I have been a member of TBA CU for many, many years and have yet to find an employee who is not knowledgeable about the workings of the Credit Union !Kudo's to the Personnel Director for hiring the best of the best and to the Board of Directors who let people do what they were hired to do.I know we can trust our friends at the credit Union. Thank you for doing such a great job. You know who you are and so do we. – Patricia

I just wanted to express my gratitude to all of your staff, especially Marie. Anytime I have had to come in or call everyone is kind and helpful. Sometimes business make you feel inferior and I have never experienced that at TBA CU and I appreciate it. It speaks volumes for your customer service and staff! Thank you! – Lisa

Jennifer Taylor has walked me through the logistics of my first loan for my first car. She has been invaluable to me and incredibly supportive. I am so grateful to her for her kindness and help. She is a great staff member at TBA! – Caroline

How kind of you to take time out to wish me a Happy Birthday. – Marlene

Chuck, I'm very impressed with how you are so on top of things. I must have picked the right credit union! – Darlene

I can't tell you how nice it is to have such personal and quick service. Even though I've lived in Boston and will now live in Portland, I refuse to leave my TBA Credit Union account because of how great the service is. – Kate

Jennifer, I want to thank you for all your help. You definitely put customer first into customer service! – Steve

I have enjoyed using TBA and recently opened two new accounts for my children who are now making regular deposits. The girls at the South Airport Branch made this fun for them and the kids look forward to trips to the bank. Thanks for making this a great experience for them! – Nikki

Diane knows it's me coming just by seeing my truck! She always greets me by name and is a great employee. – Ron

I'm glad that I switched to TBA Credit Union. Staff very friendly and helpful. Especially Nina Steep. – Diana

Thank you for the opportunity to meet and hear Attorney Bob Witkop. What an informative meeting from a knowledgeable gentleman. John & I both enjoyed it and learned lots of good things. – Pat

Dear TBACU Staff, The Wills & Trusts Seminar was a great session – Bob was wonderful (so knowledgeable!!) The food was fantastic as was the staff! Thanks so much for doing this. – Kathy

Thank you for the opportunity to meet and hear Attorney Bob Witkop. What an informative meeting from a knowledgeable gentleman. John & I both enjoyed it and learned lots of good things. – Pat

Patty, thank you again for your consideration and help last Friday! We really appreciated it! – Ann & Bob

We LOVE Diane at the S. Airport branch. She's very helpful and always has a smile for us. TBA is lucky to have such a wonderful employee! – Sarah

Marie went over and above to help me out. Although I've never met her, she is always friendly and cordial. You just don't find service like that anymore! – Anonymous

Recently my credit card account was compromised. I called TBA CU to explain that I needed the replacement cards soon because I was leaving for vacation. Today I received my new cards! That kind of personal service is exactly why I've remained a loyal member for the last 17 years. A big THANK YOU to the folks at TBA! – Dawn

Nina is the greatest ever! I will always be thankful to her for helping us with all that she has. Thank you again, Nina!
– Kim

Thank you, Gail, for the very professional manner in which you handled our recent loan request. You were thorough, quick, and friendly. Stand up and take a bow! You so richly deserve our praise!
– Sally and Jim

Patty, I want to express my sincere thanks for the extraordinary member service during my recent visit. I welcome and appreciate your advice. Further, I value the respect and professionalism with which it was conveyed. You helped make my business and dream possible.
– Shelley

I want to take a moment to let you know how much we appreciate Robin Ahart. Her kindness and understanding have been such a blessing to my parents who are 79 and 80... She treats them with the respect that those who are older deserve, and which is so often absent in today's fast–paced technological world. A trip to the bank for my parents is not at all stressful or intimidating. Robin makes sure of that. She smiles and patiently listens to them as one would have expected at the local bank of years ago.
– Rebecca

My husband and I love TBA Credit Union. You have been a part of our Traverse City lives for many years. Thank you for remembering me on my 62nd social security birthday!
– Penny

Debbie Mulready has made transitioning from [another financial] institution to TBA Credit Union hassle free and easy....she's the best!
– Lindsey

Congratulations to Joann Anderson for 25 years of excellent customer service.  I can always count on Joann for a welcoming smile and quick solution for any issue I present to her.  She is a valuable asset to the organization.  Being known by name gives members a sense of comfort and belonging... Thanks for the many years of friendly service, Joann.
– Ray

A special thank you to Nina for all her help with our recent loan transactions. Easy, painless and saved us money!
– Anna & Kathy

TBA has been great to us over the past twenty years.
– Mike

Joann, I'm not sure what we would do without you....seems like we can always count on you to take care of our banking needs. Thank you so much.
– Bev & Ed

Thank you, Sarah, for helping with my new account this afternoon. You were wonderful and patient with me... Also, thank you for explaining everything to me with clarity regarding the operations at TBA.
– Shyam

My wife and I have dealt with Marita at the 8th Street location for several years. She is more than helpful and always courteous and very professional
– Ken

Accolades go to Yvonne at the 8th Street office for helping one of our members with his mortgage. Yvonne went above and beyond by teaching the member how to set up a budget and helping him understand his business affairs. That's what TBA is all about...bettering the financial standing of our members in any way that we can and this is certainly a shining example of that.
– Doug Schroeder, TBA Credit Union Board of Directors

Joann Anderson is very helpful... I just thought I would drop you a line and tell you how happy I am with the services I receive from the TBA staff...
– David

I am thrilled with my relationship with TBA Credit Union. Thank you for all you do!
– Joseph

I love working with Debbie Mulready. She is always kind and efficient with my transactions. I call her my personal banker and friend.
– Lindsey

Nikki Daniels is a wonderful representative...polite, respectful, cheerful, and very helpful. Thank you!!
– Chuck

I am a believer in customer service and I came [to TBA Credit Union] looking for that. All my expectations were met and.... exceeded. Thanks to Nina Steep!
– Joseph

Excellent service! I wouldn't go anywhere else!
– Bob

Every time I need to visit with TBA on Bay Street, I look forward to the happy smiles and pleasant greetings. Thank you for the respect!
– Sandra

Jennifer, thanks for being the best banker a family could ask for.
– Chris

As a relatively new member, I have to say that TBA makes every effort to make banking easy and convenient. After years of bad experiences, I guess I had forgotten what it is like to be treated well. Thank you, TBA!
– Heather

Nina was very informing. I was very pleased with everything she did for us! Thanks and kudos to Nina!
– Adrian & Kim

Deb was so nice and took so much time with me explaining everything, especially all the online banking features. I give you all an A++!
– Kelly

...continued excellent service at the Joint Branch office by Tom's East Bay. It's like having my own personal bankers!
– Dan

I just want to say THANK YOU [for making] Christmas happen for me and my kids when it honestly wasn't going to.
– Michael

Thank you, Lindsey, for setting up this account. It was a joy to work with you.
– Elaine

I would like to compliment Deb… She is always helpful and friendly.
– Anonymous

Thank you for your friendly service!
– Barbara

Chuck at the Joint Branch is one of the most helpful, cheerful, and friendly people I've ever been served by. Great attitude, courteous, helpful...Chuck is a G–R–E–A–T employee and ambassador for TBA Credit Union!
– Judd

I have been with other banks in the past and they don't even compare to TBA Credit Union. The employees at TBA are really friendly. I have been a member for over a year and I'm thankful for switching to TBA.
– Alisha

Joann Anderson ALWAYS goes above and beyond the normal level of customer service. She is prompt in returning calls, has great suggestions, and is very pleasant whenever we see her.you have a wonderful employee.
– Marian

We needed to have a title [sent] over–night to us in Florida and Marita came through with flying colors.
– Dick and Kay

We appreciate the personal service we get from TBA...Everyone is always helpful and friendly and Marita has gone above and beyond to help us find financial solutions to a variety of situations. Thanks, TBA, for all you do!
– Ruth Ann

I would like to say that I really appreciate how easy it is now for students to manage their accounts. I think the changes are great!
– Matt

I just wanted to comment on the excellent service and care that was taken while applying for our new home mortgage. Yvonne was always there for us with information and advice. Her professionalism and friendly manner really made us feel like we were dealing with someone we could trust.
– Michael

When my wallet was stolen last year, Marita and everyone at the 8th Street branch worked very hard to make sure my accounts were secure. Luckily none of my money was taken and everything turned out great thanks to the quick actions taken by everyone at TBA!
– Becky

Marita is just super! She treats us with respect and always has time to meet our needs. From her we get personal, excellent service.
– Lee & Claudia

We have really appreciated working with Diane at the South Airport office. Diane is always helpful when we have questions and has even taken the time to know about our family.
– Awenda

Thank you, Nina! You were helpful, efficient, and friendly making this loan an easy process!
– Kathy