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Service Guarantee

For years we’ve said our goal has been to deliver top-notch service with one focus… the member. Now we’re not just saying it. We’re guaranteeing it. Whether you’re online visiting us for the first time or are a long term member, the staff at TBA Credit Union will strive to provide you the best possible experience.

Let us know how we’re doing the next time you stop by one of our branches or take a moment and complete our online survey. And while you’re here, we invite you to stay at our website for awhile and get to know us. It will familiarize you with all of our products, introduce you to the newest services available, and tell you how we got started. We hope you enjoy your visit!


TBA Credit Union's Service Standards

Service with one focus...YOU!

  1. YOU will receive an immediate and friendly greeting when visiting or calling one of our offices.
  2. YOU will be serviced with a smile.
  3. YOU will be addressed by name.
  4. YOU will be given our full attention.
  5. YOU will receive recommendations to improve your financial well being.
  6. YOU will be treated with courtesy and respect.
  7. YOU will be thanked for your business.