In order to provide a more personalized experience for our members and ensure a similar user experience on a mobile device and desktop computer, our online banking platform was refreshed.
What are the new features within ItsMe247 Online Banking refresh?
Favorite Accounts and Features: Customize the accounts you would like to see first, and which features you would like to see including ACH Transactions, Bill Pay, Message Center, Quick Transfers, Text Banking, and more.
Upload a Profile Picture
Banking Made Easy: This widget bar located on the left side of the screen provides members links to the TBACU Mobile App for iOS and Android, Text Banking, and eAlerts/Text Notifications.
Member Offers: Offers for Applying for a Loan, Skipping a Loan Payment, TBACU Credit Card, and Investment Services.
Pending ACH Messages: a pop-up message letting members know when there is an ACH pending for deposit to their account.
Searching Transaction History: when viewing account details, there is a new “search transaction” box where members can enter an amount, part of the transaction description, a check #, or any other text that appears in the transaction to find all matching items.
Are any features going away in the refresh?
Member-selected color themes, picture albums, and start page:
The start page will now be replaced by the “Favorite Accounts” and “Favorite Features” options.Â
How do I use the Switch Membership function?
When you click on your profile picture, a drop-down box will appear and lists the memberships you are linked to switch too.
How do I order checks for my account?
You will be able to order checks two ways in the new portal:
Hover over “Pay & Transfer” and use the Check Services section.
Or you can select the three dots next to the checking account which will give you a drop down box.
You can choose which checking account (if multiples) and then re-direct you to Harland Clarkes direct website for ordering.
Will I have to re-enroll all of my payees in Bill Pay?
No. These will automatically configure to the new portal, so you will not have to re-enroll your payees.
How do I delete a payee in Bill Pay?
Select the three dots next to Pay.
Select Payee Settings.
At the bottom of the page, you will be able to Edit or Delete Payees.
At the bottom of the page, next to the Search Transactions box.
Use the drop-down box for Transaction Type, and select “Cleared Checks.”
How do I search to view cleared checks?
Select the checking account the check was drawn off of
Select “Account Details” from the drop-down box.
Click “Advanced” next to the Search Transactions box.
Use the drop-down box for Transaction Type, and select “Cleared Checks.”
You will then be able to search dollar amounts, check numbers, key words.
Why aren’t my loans separated from my other accounts like they used to be?
They can be! You can edit your “Favorite Accounts” and have them separated any way that you want.
Where do I go to update my personal information, password, and security questions?
Access to personal information and other settings are now available by clicking the Profile picture in the upper right-hand corner of the screen. Â
You will have access to the following items:
Message Center
eAlert Subscription
Personal Information
Contact Preferences
Changing Username and Password
Change Security Questions
Login history
Passwords Change History
Where do I find the ATM and Shared Branch Locator tools?
At the top of the page, select “Member Services.”
Select “Helpful Links”
These links will direct the member to another web browser to search.
