It’s Me 247 Online Banking FAQ

Why did TBACU change the look of online banking?

  • In order to provide a more personalized experience for our members and ensure a similar user experience on a mobile device and desktop computer, our online banking platform was refreshed.

What are the new features within ItsMe247 Online Banking refresh?

  • Favorite Accounts and Features: Customize the accounts you would like to see first, and which features you would like to see including ACH Transactions, Bill Pay, Message Center, Quick Transfers, Text Banking, and more.
  • Upload a Profile Picture
  • Banking Made Easy: This widget bar located on the left side of the screen provides members links to the TBACU Mobile App for iOS and Android, Text Banking, and eAlerts/Text Notifications.
  • Member Offers: Offers for Applying for a Loan, Skipping a Loan Payment, TBACU Credit Card, and Investment Services.
  • Contact Us: Call us, Chat with our Service Center, Schedule an Appointment using our Booking Service, and Text Us links.
  • Pending ACH Messages: a pop-up message letting members know when there is an ACH pending for deposit to their account.
  • Searching Transaction History: when viewing account details, there is a new “search transaction” box where members can enter an amount, part of the transaction description, a check #, or any other text that appears in the transaction to find all matching items.

Are any features going away in the refresh?

  • Member-selected color themes, picture albums, and start page:
    • The start page will now be replaced by the “Favorite Accounts” and “Favorite Features” options. 

How do I use the Switch Membership function?

  • When you click on your profile picture, a drop-down box will appear and lists the memberships you are linked to switch too.

How do I order checks for my account?

  • You will be able to order checks two ways in the new portal:
    • Hover over “Pay & Transfer” and use the Check Services section.
    • Or you can select the three dots next to the checking account which will give you a drop down box.
    • You can choose which checking account (if multiples) and then re-direct you to Harland Clarkes direct website for ordering.

Will I have to re-enroll all of my payees in Bill Pay?

  • No. These will automatically configure to the new portal, so you will not have to re-enroll your payees.

How do I delete a payee in Bill Pay?

  • Select the three dots next to Pay.
  • Select Payee Settings.
  • At the bottom of the page, you will be able to Edit or Delete Payees.
  • At the bottom of the page, next to the Search Transactions box.
  • Use the drop-down box for Transaction Type, and select “Cleared Checks.”

How do I search to view cleared checks?

  • Select the checking account the check was drawn off of
  • Select “Account Details” from the drop-down box.
  • Click “Advanced” next to the Search Transactions box.
  • Use the drop-down box for Transaction Type, and select “Cleared Checks.”
  • You will then be able to search dollar amounts, check numbers, key words.

Why aren’t my loans separated from my other accounts like they used to be?

  • They can be! You can edit your “Favorite Accounts” and have them separated any way that you want.

Where do I go to update my personal information, password, and security questions?

  • Access to personal information and other settings are now available by clicking the Profile picture in the upper right-hand corner of the screen.  
  • You will have access to the following items:
    • Message Center
    • eAlert Subscription
    • Personal Information
    • Contact Preferences
    • Changing Username and Password
    • Change Security Questions
    • Login history
    • Passwords Change History

Where do I find the ATM and Shared Branch Locator tools?

  • At the top of the page, select “Member Services.”
  • Select “Helpful Links”
  • These links will direct the member to another web browser to search.