What are the features within ItsMe247 Online Banking?

Where can I find MoneyMap – Budgeting Tool?

• Our MoneyMap Budgeting Tool can be accessed by logging into your online banking account by using the mobile app. Gain a more complete picture of your finances with a single view of your TBACU accounts as well as accounts from other Financial Institutions. The MoneyMap – Budgeting Tool will help you better manage your money and customize your budgets. 

Can I export transaction data from MoneyMap?

• Yes, you can! Once you launch MoneyMap and select transactions, you can use the downward arrow icon near the top right to download a .csv file, which is similar to an Excel file.

What is MFA?

• Multifactor Authentication (MFA) or two factor authentication is an additional layer of security used when logging into online banking or mobile app. When logging in, you will be sent an 8 digit code via email or text message. If you choose the “Register this phone” option on the mobile app or “Register this browser” on online banking, you will only be asked to use MFA every 90 days.

Can I Opt Out of MFA (Multifactor Authentication)?

• No, MFA is a required security measure for logging into online banking/Mobile app. If you choose the “Register this phone” option on the mobile app or “Register this browser” on online banking, you will only be asked to use MFA every 90 days.

Why is MFA (Multifactor Authentication not working?

• In order for MFA to work, we must have an accurate cell phone number and email address on file for you. Please contact our local Service Center at 231-946-7090 to verify the information we have on file for you.

How do I use the Switch Membership function?

• When you click on your profile picture, a drop-down box will appear and lists the memberships you are linked to switch too.

How do I order checks for my account?

• You will be able to order checks two ways in the new portal:
  • Hover over “Pay & Transfer” and use the Check Services section.
  • Or you can select the three dots next to the checking account which will give you a drop down box.
  • You can choose which checking account (if multiples) and then re-direct you to Harland Clarkes direct website for ordering.

Will I have to re-enroll all of my payees in Bill Pay?

• No. These will automatically configure to the new portal, so you will not have to re-enroll your payees.

How do I delete a payee in Bill Pay?

• Select the three dots next to Pay.
• Select Payee Settings.
• At the bottom of the page, you will be able to Edit or Delete Payees.
• At the bottom of the page, next to the Search Transactions box.
• Use the drop-down box for Transaction Type, and select “Cleared Checks.”

How do I search to view cleared checks?

• Log into online banking and quickly view cleared checks by using our new download cleared checks module on the left-hand side of your screen.
  You can also follow the steps below:
• Select the checking account the check was drawn off of
• Select “Account Details” from the drop-down box.
• Click “Advanced” next to the Search Transactions box.
• Use the drop-down box for Transaction Type, and select “Cleared Checks.”
• You will then be able to search dollar amounts, check numbers, key words.

Why aren’t my loans separated from my other accounts like they used to be?

• They can be! You can edit your “Favorite Accounts” and have them separated any way that you want.

Where do I go to update my personal information, password, and security questions?

• Access to personal information and other settings are now available by clicking the Profile picture in the upper right-hand corner of the screen.  
• You will have access to the following items:
  • Message Center
  • eAlert Subscription
  • Personal Information
  • Contact Preferences
  • Changing Username and Password
  • Change Security Questions
  • Login history
  • Passwords Change History

Where do I find the ATM and Shared Branch Locator tools?

• At the top of the page, select “Member Services.”
• Select “Helpful Links”
• These links will direct the member to another web browser to search. 

How can I verify if a cashier’s check is legitimate?

To verify if a cashier’s check is legitimate, it is recommended to contact the financial institution that the check is drawn off of.

How long does it take to receive a refund?

 A refund can take up to 10 business days. If you have still not received the refund from the merchant, it is recommended to contact them directly.

What is the limit for ATM withdrawals?

Most ATMs have a $500 daily limit. However, your card may have specific limits. Please live chat with one of our agents or call our local service center at 231-946-7090 to verify this information.

Do you offer Holiday Loans?

Yes, we offer a quick, $1,000.00 Holiday Loan to our members starting November 1st. You must have six months of Direct deposit history with us of at least $1,000.00 a month to qualify. If you are interested in a Holiday loan, please connect with us via Live chat or call us at 231-946-7090.

Do you offer investment services or retirement planning?

Yes, TBA offers Retirement planning and Investment services through Andrew Maniaci, our financial advisor. You can see more about what Andrew offers as well as set an appointment with him.