We care about the well-being of our team members. Eligible full-time team members at TBACU enjoy the following benefits plus many more!

• Competitive Salary
• Retirement Savings Program
• Wellbeing Program
• Paid Time Off
• Paid Medical Leave
• Paid Volunteer Day
  • Volunteering is a large piece of our mission and culture at TBACU. Each year, eligible team members receive a paid day to serve the community.
• Paid Holidays
• Holiday Party
• Milestone Service Anniversary Gifts
  • We love to celebrate the great service of our team members. Each year at our Holiday Party we shower our milestone anniversary team members with gifts, fun slideshows, and great stories.
• Tuition Reimbursement
  • TBACU encourages team members to develop their education by making available up to $3,500 per year, to eligible staff, in qualified job-related tuition reimbursement.
• Top consideration for openings as they become available.
  • We love to promote from within whenever possible!
• Employee Assistance Program
• FREE Insurance!
  • Health Options
  • Dental
  • Vision
  • Life and AD&D
  • Disability

TBA Credit Union is an Equal Opportunity Employer.

Member Experience Representative

The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union. To adequately and effectively serve members and TBACU’s staff by providing prompt and accurate financial data and maintaining financial security.

QUALIFICATIONS & EXPECTATIONS 

The requirements listed below are representative of the expectations and qualifications of the person performing this job.

• Contribute to the team and membership with professional and courteous behavior. 
• Service focused behavior with strong commitment to excellence. 
• Self-motivated and willingness to learn new technology and applications. 
• Ability to remain calm under pressure.
• Ability to work as a part of a team. 
• Ability to lead and organize a group of 12-16 students.
• Must have reliable transportation to offsite locations, if applicable.
• Possess good time management and organizational skills. 
• Possess excellent listening, clear verbal, and professional written communication skills.
• Sound understanding of math applications. 
• Proficient in Windows Operating System and Microsoft Office Suite/o365 Suite.

EDUCATION & EXPERIENCE

• High school diploma or equivalent, preferred.
• Previous experience in customer service, preferred.
• Working knowledge of e-services including online banking and bill pay programs, preferred

Member Experience Application

Consumer Lender I

The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union. To adequately and effectively serve members and TBACU’s staff by providing prompt and accurate financial data and maintaining financial security.

QUALIFICATIONS & EXPECTATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

• Service focused behavior with strong commitment to excellence.
• Clearly record underwriting rationale, conditions, and exceptions/compensating factors in the loan file.
• Recognize red flags and escalate based on procedure.
• Excellent listening, clear verbal, and professional written communication skills.
• Ability to assess difficult situations and remain calm under pressure.
• Accurate, detailed self-starter who can exercise independent judgement and make sound decisions.
• Possess good time management and organizational skills, and the flexibility and determination to handle deadlines and a wide variety of duties each day.
• Ability to take initiative in recommending/making changes to improve efficiencies.
• Sound understanding of math applications.
• Ability to train team members.
• Self-motivated and willingness to learn new technology and applications.
• Ability to be bonded.
• Ability to clear credit and criminal history background check.
• Comply with the U.S Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
• Comply with the Gramm-Leach-Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations.

EDUCATION & EXPERIENCE

• High school diploma or equivalent, required.
• Two years’ customer service experience, required.
• Two years of financial industry experience, preferred.
• Proficient in Windows Operating System and Microsoft Office Suite/o365 Suite.
• Strong typing and basic technology problem solving skills.
• Working knowledge of e-services including online banking/mobile app and e-sign.
• Understanding of State and Federal loan regulations, policies, and procedures.

Consumer Lender Application

Underwriter

The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union. To adequately and effectively serve members and TBACU’s team members by providing prompt and accurate financial data and maintaining financial security. Provide excellent member service to credit union members and potential members. Review and analyze consumer direct, consumer indirect, and small business loan applications making sound lending decisions based on Federal Regulations, standardized operating
procedures and Board approved policies. Mentor consumer loan originators to promote consistency. Build trusted relationships through financial recommendations. Assist with maintaining specialty loan partnerships.

QUALIFICATIONS & EXPECTATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

• Strong leadership and coaching abilities, with experience managing IT operations and service delivery.
• Ability to manage workload to meet deadlines and goals with flexibility, and determination to handle a wide variety of duties each day.
• Ability to take initiative in recommending/making changes to improve efficiency.
• Make recommendations concerning changes to department policies and procedures.
• Self-motivated and willing to learn new technology and applications.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent listening, clear verbal, and professional written communication skills.
• Ability to assess difficult situations and remain calm under pressure.
• Ability to work independently and as part of a team.
• High attention to detail and organizational skills.
• Sound understanding of math applications.
• Proficient in Windows Operating System and Microsoft Office Suite/o365 Suite.
• Advanced ability and experience with using Excel.

EDUCATION & EXPERIENCE

• High school diploma or equivalent, required.
• Associate degree in business, finance, communications or related field or equivalent work experience, preferred.
• Three years of consumer lending experience with proven sales results, required.
• Understanding of State and Federal loan regulations, policies, and procedures.

Underwriter Application

General Application

Tell us about yourself — your background, your interests, and what kind of work excites you. If an opportunity opens up that aligns with your skills, we’ll be in touch. We will keep your information on file for one year.

General Application with TBA Credit Union Online

TBACU is an equal opportunity employer.

At TBACU, our service has one focus – YOU! By joining our team, you are committing to follow and support our Service Standards. Our Service Standards are the key ingredient to building lifelong relationships with our members and each other.

YOU will receive an immediate and friendly greeting. YOU will be serviced with a smile. YOU will be addressed by name. YOU will be given our full attention. YOU will receive recommendations to improve your financial well-being. YOU will be treated with courtesy and respect. YOU will be thanked for your business.

Serving our community is a part of the mission at TBA Credit Union. In 2025, our staff volunteered 2,046.05 hours. Each full-time employee is provided a paid volunteer day to work with the organization of their choice and give back.