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Have questions about our services? Check out our FAQ page for answers to common inquiries or contact us using the General Contact Form on this page. Please do not include any sensitive information like your account number or Social Security Number. We can’t wait to hear from you!

Branch Locations

Monday – Friday, 9 am – 5 pm

630 East Front Street
Traverse City, Michigan 49686

2900 W. South Airport Road
Traverse City, Michigan 49684



Lost or Stolen Cards

To learn more about how to protect your information and keep your finances safe, visit our Alerts and Security page.

Please call 1.866.333.4740 inside the U.S. or 727.570.4881 collect outside the U.S.
For cardholder service during business hours call 231.946.7090 or 1.800.678.0987.

Cardholder Disputes
P.O. Box 30945
Tampa, FL 33630-3495
Fax: 1.866.451.6263

Fraud Disputes

Mailing Address

P.O. Box 1049
Traverse City, Michigan 49685-1049

Phone Numbers

Service Center

Monday – Friday, 9 am – 5 pm
231.946.7090 or 1.800.678.0987

Add TBA Credit Union as a contact on your mobile device for quick access to texting and calling!

After Hours Member Support

Monday – Friday, 8 am – 9 am, 5 pm – 8 pm

Saturday, 8 am – 5 pm

Holiday Hours

New Years Day
Monday, January 1Closed
Presidents' DayMonday, February 19Closed
Memorial DayMonday, May 27Closed
Independence DayThursday, July 4Closed
Labor DayMonday September 2Closed
Thanksgiving DayThursday, November 28Closed
Christmas EveTuesday, December 24Open until 1:00 PM
Christmas DayWednesday, December 25 Closed
Observed ChristmasWednesday, December 25Closed
New Years EveTuesday, December 31Open
Contact Us - Schedule an Appointment Today!